Collection Executive

Digitide; Thane; On-site; INR 250,000 - 400,000; Full time

Job summary

Digitide seeks a Collection Executive in Maharashtra to join the customer care team. You will handle inquiries, provide accurate information, and resolve issues while building strong client relationships to ensure satisfaction and loyalty.

You will manage calls, emails, and live chats, maintain records, and collaborate with other departments to deliver a seamless service while staying updated on product knowledge and policies.

Qualifications

• Excellent communication skills, both verbal and written.
• Customer-centric approach and a passion for delivering exceptional service.
• Proficiency in using CRM systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• Prior experience in a customer care or call center environment is preferred.
• Basic knowledge of BFSI (Banking, Financial Services, and Insurance) industry is an asset.
• Strong problem-solving skills and a proactive approach to issue resolution.

Responsibilities

• Handle incoming customer calls, emails, and live chats promptly and professionally.
• Listen to and understand customer inquiries, providing clear and concise information.
• Resolve customer issues and complaints in a timely manner, ensuring a high level of satisfaction.
• Maintain accurate records of customer interactions and provide regular updates to the team.
• Collaborate with other departments to ensure a seamless customer experience and efficient issue resolution.
• Stay updated with product knowledge and company policies to provide accurate information.
• Identify and elevate complex issues to the appropriate team members or supervisors.
• Maintain a positive and friendly attitude, ensuring a warm and welcoming customer environment.
• Provide feedback and suggestions to improve customer service processes and procedures.

Skills

Excellent communication

Active listening

Customer-centric

CRM proficiency

Independent worker

Time management

Diverse customer comms

Tools

CRM software

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Collection Executive, you will play a vital role in our customer care team, ensuring a positive and efficient experience for our clients. Your primary responsibility will be to handle customer inquiries, provide accurate information, and resolve any issues or concerns they may have. You will be the first point of contact for our customers, building and maintaining strong relationships to ensure their satisfaction and loyalty.

Responsibilities

• Handle incoming customer calls, emails, and live chats promptly and professionally.
• Listen to and understand customer inquiries, providing clear and concise information.
• Resolve customer issues and complaints in a timely manner, ensuring a high level of satisfaction.
• Maintain accurate records of customer interactions and provide regular updates to the team.
• Collaborate with other departments to ensure a seamless customer experience and efficient issue resolution.
• Stay updated with product knowledge and company policies to provide accurate information.
• Identify and elevate complex issues to the appropriate team members or supervisors.
• Maintain a positive and friendly attitude, ensuring a warm and welcoming customer environment.
• Provide feedback and suggestions to improve customer service processes and procedures.

Qualifications

• Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customers.
• Strong active listening skills to understand customer needs and concerns.
• A customer-centric approach and a passion for delivering exceptional service.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously.
• Prior experience in a customer care or call center environment is preferred.
• Basic knowledge of BFSI (Banking, Financial Services, and Insurance) industry is an asset.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Excellent time management and organizational skills.
• A positive attitude, a strong work ethic, and a willingness to learn and grow.

Job Info

• Job Identification 269262
• Job Category Credit and Collections | BPM