Customer Relationship Executive

Digitide; Hingoli; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Shift flexibility

Job summary

Digitide is seeking a proactive Customer Relationship Executive for its CLM Domestic BFSI – Manpower Back Office. You will be the first point of contact for clients, handling inquiries, troubleshooting, and delivering accurate information about products and services.

Your focus will be on building trust, ensuring satisfaction, and supporting back‑office processes while maintaining CRM records and collaborating with cross-functional teams.

Qualifications

• 1–2 years of customer service or relationship management experience.
• Excellent verbal and written English communication.
• Strong problem-solving and customer-centric attitude.
• Proficiency with CRM tools and MS Office Suite.
• Ability to handle high call volumes and multitask.
• Attention to detail and organization.
• Basic banking/financial services terminology understanding.
• Willingness to work in shifts, including evenings/weekends if required.
• High school diploma; bachelor's degree preferred.
• Team-oriented mindset and collaboration skills.

Responsibilities

• Respond promptly to customer inquiries via calls, email, and chat.
• Identify, investigate, and resolve issues within SLAs.
• Provide accurate information about products and processes.
• Document interactions in the CRM with notes and follow-ups.
• Escalate complex cases to senior support when needed.
• Monitor open tickets to ensure timely closure and satisfaction.
• Collaborate with operations, finance, and IT to address needs.
• Gather client feedback to improve service delivery.
• Stay updated on regulations and internal policies.
• Participate in training sessions and performance reviews.

Skills

Customer Service

English Proficiency

CRM Proficiency

Multitasking

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM tools

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

Digitide Solutions Limited is seeking a proactive Customer Relationship Executive to join our CLM Domestic BFSI – Manpower Back Office department. In this role, you will be the first point of contact for our clients, handling inquiries, troubleshooting problems, and delivering accurate information about our products and services. Your focus will be on building trust, ensuring satisfaction, and supporting the smooth operation of our back‑office processes.

Responsibilities

• Respond promptly to inbound customer calls, emails, and chat messages.
• Identify, investigate, and resolve client issues while adhering to service level agreements.
• Provide clear, accurate information about products, services, and processes.
• Document all interactions in the CRM system with detailed notes and follow‑up actions.
• Escalate complex or high‑priority cases to senior support or relevant departments.
• Monitor and track open tickets to ensure timely closure and customer satisfaction.
• Collaborate with cross‑functional teams (operations, finance, IT) to address client needs.
• Gather client feedback and relay insights to improve service delivery.
• Maintain up‑to‑date knowledge of industry regulations and internal policies.
• Participate in regular training sessions and performance reviews.

Qualifications

• Minimum 1‑2 years of experience in customer service or relationship management, preferably in BFSI or back‑office environments.
• Excellent verbal and written communication skills in English; additional local language proficiency is a plus.
• Strong problem‑solving abilities and a customer‑centric attitude.
• Proficiency with CRM tools and Microsoft Office Suite.
• Ability to handle high call volumes and multitask efficiently.
• Attention to detail and strong organizational skills.
• Basic understanding of banking, financial services, or insurance terminology.
• Flexibility to work in shift patterns, including evenings or weekends if required.
• High school diploma or equivalent; bachelor's degree in business, finance, or related field preferred.
• Demonstrated ability to work collaboratively in a team-oriented environment.

Job Info

• Job Identification 271759
• Job Category Customer Support/Operations | BPM