Customer Relationship Executive

Digitide; Challakere; On-site; INR 300,000 - 450,000; Full time

Job summary

Digitide is seeking a proactive Customer Relationship Executive for its CLM Domestic BFSI – Manpower Back Office team. In this role you will be the first point of contact for customers, handling inquiries across multiple channels, resolving issues efficiently, and ensuring a high level of satisfaction.

You will collaborate closely with internal teams to deliver seamless service and contribute to continuous improvement of our customer care processes.

Qualifications

• 1–2 years of experience in customer service or call center environment, preferably within BFSI.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and decision-making abilities.
• Proficiency with CRM software and Microsoft Office applications.
• Ability to handle high call volumes and multitask effectively.

Responsibilities

• Serve as the first point of contact for inbound calls, emails, and chat inquiries.
• Identify, troubleshoot, and resolve client issues promptly and accurately.
• Provide detailed information on products, services, and processes.
• Maintain comprehensive records of interactions in the CRM system.
• Escalate complex or unresolved cases to the appropriate department.
• Follow up on open tickets to ensure timely closure and customer satisfaction.
• Contribute to the development and updating of knowledge base articles.
• Achieve and exceed defined service level agreements (SLAs) and quality metrics.
• Collaborate with back‑office teams to ensure seamless service delivery.
• Prepare daily and weekly reports on customer interactions and trends.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Customer service

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

Digitide Solutions Limited is seeking a proactive Customer Relationship Executive for its CLM Domestic BFSI – Manpower Back Office team. In this role you will be the first point of contact for customers, handling inquiries across multiple channels, resolving issues efficiently, and ensuring a high level of satisfaction. You will collaborate closely with internal teams to deliver seamless service and contribute to continuous improvement of our customer care processes.

Responsibilities

• Serve as the first point of contact for inbound calls, emails, and chat inquiries.
• Identify, troubleshoot, and resolve client issues promptly and accurately.
• Provide detailed information on products, services, and processes.
• Maintain comprehensive records of interactions in the CRM system.
• Escalate complex or unresolved cases to the appropriate department.
• Follow up on open tickets to ensure timely closure and customer satisfaction.
• Contribute to the development and updating of knowledge base articles.
• Achieve and exceed defined service level agreements (SLAs) and quality metrics.
• Collaborate with back‑office teams to ensure seamless service delivery.
• Prepare daily and weekly reports on customer interactions and trends.

Qualifications

• 1–2 years of experience in customer service or call center environment, preferably within BFSI.
• Excellent verbal and written communication skills in English.
• Strong problem‑solving and decision‑making abilities.
• Proficiency with CRM software and Microsoft Office applications.
• Ability to handle high call volumes and multitask effectively.
• Knowledge of banking, financial services, or insurance processes is a plus.
• High school diploma required; bachelor's degree preferred.
• Strong interpersonal skills with a customer‑centric attitude.
• Willingness to work shift‑based schedules, including evenings and weekends.
• Demonstrated track record of meeting or exceeding performance targets.

Job Info

• Job Identification 271734
• Job Category Customer Support/Operations | BPM