Collections Executive

Digitide; Durgapur; On-site; INR 300,000 - 500,000; Full time

Job summary

Digitide is seeking a Collections Executive to join our back-office team in India. You will manage and resolve customer accounts and debts, ensuring timely and effective collection while maintaining professional relationships with customers.

Your role includes handling inquiries, initiating collection activities, and maintaining compliant records, with collaboration across departments to improve efficiency and uphold standards.

Qualifications

• Strong communication and interpersonal skills are required.
• Minimum 2 years of experience in collections or customer service in BFSI.
• Proficiency in Excel for data analysis and reporting.

Responsibilities

• Handle inquiries and complaints about accounts and debts with accuracy and timeliness.
• Initiate and manage debt collection processes, reminders, payment plans, and follow-ups on overdue accounts.
• Maintain accurate records of collection activities in compliance with policies and legal requirements.
• Build and maintain relationships with customers with empathy and understanding of financial situations.
• Collaborate with customer service and finance to ensure a smooth collection process.
• Identify and escalate potential fraud or abuse cases to relevant teams.

Skills

Communication

Negotiation

Time management

Problem solving

Teamwork

Customer service

Education

High school diploma

Bachelor's degree in business or finance

Tools

Excel

MS Office

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Collections Executive, you will be an integral part of our back-office team, responsible for managing and resolving customer accounts and debts. Your primary goal is to ensure timely and effective debt collection while maintaining a positive and professional relationship with our customers. You will be the face of our company, representing us with integrity and a customer-centric approach.

Responsibilities

• Handle customer inquiries and complaints regarding accounts and debts, providing accurate and timely information.
• Initiate and manage the debt collection process, including sending reminders, negotiating payment plans, and following up on overdue accounts.
• Maintain accurate records of all collection activities, ensuring compliance with company policies and legal requirements.
• Build and maintain strong relationships with customers, demonstrating empathy and understanding their financial situations.
• Collaborate with other departments, such as customer service and finance, to ensure a seamless and efficient collection process.
• Identify and escalate potential fraud or abuse cases, working closely with the relevant teams to resolve these issues.
• Stay updated on industry trends and best practices in debt collection, implementing new strategies to improve efficiency.
• Provide regular reports and updates to the management team, highlighting collection trends and areas for improvement.
• Ensure compliance with all relevant laws and regulations regarding debt collection practices.
• Maintain a high level of professionalism and confidentiality when handling sensitive customer information.

Qualifications

• A high school diploma or equivalent is required, with a preference for candidates with a bachelor's degree in business, finance, or a related field.
• Minimum 2 years of experience in a collections or customer service role, preferably in the BFSI industry.
• Strong communication and interpersonal skills, with the ability to build rapport and negotiate effectively.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in using Microsoft Office suite, especially Excel, for data analysis and reporting.
• Knowledge of debt collection laws and regulations, ensuring compliance with all relevant guidelines.
• Ability to work independently and as part of a team, demonstrating a collaborative and supportive attitude.
• Strong problem-solving skills, with the ability to think critically and find creative solutions.
• Willingness to undergo training and stay updated on industry developments and best practices.
• A customer-centric approach, with a focus on delivering exceptional service and building positive relationships.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 259812
• Job Category Credit and Collections | BPM