Collection Executive

Digitide; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

Digitide in Bengaluru, India invites a Collection Executive to join our customer care team. You will handle collections inquiries, resolve payment and account issues, and build trust with customers through timely and courteous support.

You will maintain accurate records, collaborate with internal departments, stay updated on policies, ensure data privacy, and contribute to process improvements while representing the brand professionally.

Qualifications

• High school diploma or equivalent; certifications in customer service or collections preferred.
• 1–2 years in customer service or collections, preferably BFSI.
• Excellent communication skills, both verbal and written, with customers and colleagues.
• Strong problem-solving and analytical skills; ability to make sound decisions.
• Proficiency in Microsoft Office and CRM systems.
• Ability to work independently and manage a high volume of customer interactions.
• Excellent time management and organizational skills; ability to prioritize tasks.
• Customer-centric approach and willingness to learn and adapt to new processes.

Responsibilities

• Handle collection-related inquiries and provide prompt, courteous assistance.
• Resolve payment, billing, and account issues.
• Maintain accurate records of customer interactions.
• Collaborate with other departments for a seamless customer experience.
• Stay updated with policies and regulations related to collections.
• Provide feedback to management for process improvements.
• Ensure data privacy and security during interactions.
• Represent the brand professionally and courteously.

Skills

Customer service

Communication skills

Problem-solving

CRM software

Data privacy awareness

Education

High school diploma

Customer service certifications

Tools

Microsoft Office

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a Collection Executive, you will play a vital role in our customer care team, focusing on collections and customer relationship management. Your primary goal will be to handle customer inquiries and concerns related to collections, providing timely and accurate information, and ensuring a smooth and efficient process. You will be the first point of contact for customers, building trust and maintaining positive relationships.

Responsibilities

• Handle customer inquiries and complaints regarding collections, providing prompt and courteous assistance.
• Resolve customer issues and disputes related to payments, billing, and account management.
• Maintain accurate records of customer interactions and ensure data integrity.
• Collaborate with other departments to ensure a seamless customer experience across various touchpoints.
• Stay updated with company policies, procedures, and industry regulations related to collections.
• Identify and elevate potential customer service issues to the appropriate teams for resolution.
• Provide regular feedback and insights to the management team, contributing to process improvements.
• Ensure compliance with data privacy and security regulations during customer interactions.
• Maintain a professional and friendly demeanor while representing the company's brand.

Qualifications

• High school diploma or equivalent; relevant certifications in customer service or collections are preferred.
• 1-2 years of experience in a customer service or collections role, preferably in the BFSI industry.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues.
• Strong problem-solving and analytical skills, with the ability to make sound decisions and provide creative solutions.
• Proficiency in using Microsoft Office suite and customer relationship management (CRM) systems.
• Ability to work independently and manage a high volume of customer interactions.
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
• A customer-centric approach and a passion for delivering exceptional customer service.
• Willingness to learn and adapt to new processes and technologies.
• Strong work ethic, reliability, and a positive attitude.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 262615
• Job Category Credit and Collections | BPM