Collection Officer

TNT Business Services; Mumbai Suburban, Thane; On-site; INR 300,000 - 540,000; Full time

Job summary

TNT Business Services is urgently hiring a Senior Collection Executive in Mumbai with 18 years of experience in tele-collections and loan recovery. The role covers calls across buckets 0–3, follow-ups on overdue payments, and maintaining accurate records in compliance with RBI/NBFC guidelines.

The candidate should have HSC/Graduate qualification, strong communication skills, and a target-driven approach to meet recovery targets across locations such as Andheri East, Nahur, and Thane.

Qualifications

• Experience in tele-collections or loan recovery.
• Good communication skills.
• Knowledge of RBI/NBFC collection guidelines.

Responsibilities

• Make reminder calls to customers in Bucket 0, 1, 2, and 3 for loan repayment and recovery.
• Follow up with customers regarding overdue payments.
• Maintain daily collection records and update customer details.
• Handle tele-calling and coordinate with field staff whenever required.
• Ensure professional communication and compliance with RBI/NBFC collection guidelines.

Skills

Tele-collections

Communication skills

Computer basics

Target-oriented

Education

HSC / Graduate

Job description

URGENT HIRING SR. COLLECTION EXECUTIVE

Industry: NBFC

Qualification: HSC / Graduate

Experience: 18 Years

Benefits: PF + ESIC

Job Locations:

Andheri East

Nahur

Thane

Job Responsibilities:

Make reminder calls to customers in Bucket 0, 1, 2, and 3 for loan repayment and recovery.

Follow up with customers regarding overdue payments.

Maintain daily collection records and update customer details.

Handle tele-calling and coordinate with field staff whenever required.

Ensure professional communication and compliance with RBI/NBFC collection guidelines.

Requirements:

110 years of experience in telecollections or loan recovery.

Basic computer knowledge and good communication skills.

Target-oriented approach with effective customer-handling skills.