Collection Assistant Manager

SkillLabs; Nagaon; On-site; INR 600,000 - 900,000; Full time

Job summary

SkillLabs is seeking a Collection Manager to lead our Collections and Recovery team. You will oversee collection activities, monitor performance, and ensure timely recovery of overdue payments, collaborating with sales, credit, and operations.

The ideal candidate has experience in banking/NBFC collections, strong leadership and negotiation skills, and a track record of reducing delinquencies. You will develop strategies, handle escalations, and prepare MIS reports to guide decision making.

Qualifications

• Graduate or postgraduate in any discipline.
• Experience in Collections / Recovery / Banking / NBFC preferred.
• Strong leadership and communication skills.

Responsibilities

• Oversee collection activities to ensure timely recovery of overdue payments.
• Lead and monitor collection team against targets.
• Develop strategies to minimize delinquency and reduce NPAs.
• Handle escalations and resolve payment issues professionally.
• Conduct follow-ups with customers via calls, meetings, and field visits.
• Ensure compliance with policies and regulatory requirements.
• Prepare MIS reports and recovery performance analyses.
• Coordinate with sales, credit, and operations.
• Monitor portfolio quality and apply corrective actions for high-risk accounts.
• Train team to improve collection efficiency.

Skills

Collection Management

Team Leadership

CRM

Negotiation

Communication

MIS Reporting

Data Analysis

Education

Graduate / Post Graduate

Tools

CRM Software

MIS Tools

MS Excel

Job description

Job Description – Collection Manager

Position: Collection Manager

Department: Collections / Recovery

Industry: Banking / Financial Services / NBFC

Key Responsibilities

• Manage and monitor collection activities to ensure timely recovery of overdue payments.


• Lead and supervise the collection team and track performance against targets.


• Develop collection strategies to minimize delinquency and reduce NPA levels.


• Handle escalations and resolve customer payment-related issues professionally.


• Conduct regular follow-ups with customers for pending dues through calls, meetings, and field visits (if required).


• Ensure compliance with company policies, legal guidelines, and regulatory requirements.


• Prepare collection reports, MIS, and recovery performance analysis.


• Coordinate with internal departments such as sales, credit, and operations.


• Monitor portfolio quality and implement corrective actions for high-risk accounts.


• Train and guide team members to improve collection efficiency.

Required Skills

• Collection & Recovery Management


• Team Handling & Leadership


• Customer Relationship Management


• Negotiation & Communication Skills


• Portfolio Management


• MIS Reporting & Data Analysis


• Problem Solving & Decision Making

Qualification

• Graduate / Post Graduate in any discipline.


• Experience in Collections / Recovery / Banking / NBFC preferred.