Collection Manager - Home Loans

SkillLabs; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

SkillLabs in Gurugram, India is hiring a Collections Specialist to manage the allocated debts collections, track portfolio buckets, and ensure adherence to legal guidelines.

The role requires 4–6 years in unsecured loans, strong team management, and preferred experience with personal and business loans; prior banks/NBFC collections is a plus. You will maintain data for MIS and coordinate across departments to shape policies.

Qualifications

• 4–6 years of experience in unsecured loans.
• Proven team management ability.
• Experience with personal loan and business loans preferred.
• Collections experience in banks / large NBFCs preferred.

Responsibilities

• Manage collections process for allocated debts.
• Track portfolio for specific buckets in the assigned area.
• Ensure collection processes and legal guidelines are adhered to.
• Maintain data for administrative work related to collections such as updating delinquent account history and providing MIS reports; review feedback daily, weekly & monthly.
• Coordinate with various departments to ensure delivery of business goals.
• Audit, review & document collections policies, strategies & practices.
• Designing calling strategy and dialer management for collection process.

Skills

Team management

Collections process

MIS reporting

Data maintenance

Audit & policy review

Dialer management

Job description

• Responsible for managing and undertaking collections process for debts that have been allocated
• Will be responsible to keep a track of the portfolio for specific buckets for the assigned area
• To ensure collection process and legal guidelines are adhered
• To maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, Weekly & Monthly basis, etc. desired candidate profile
• Management of overall business operations & coordinate with various departments and teams to ensure delivery of business goals.
• Designing calling strategy and dialler management for collection process.

Roles and Responsibilities :-

• Responsible for managing and undertaking collections process for debts that have been allocated
• Will be responsible to keep a track of the portfolio for specific buckets for the assigned area
• To ensure collection process and legal guidelines are adhered
• To maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, Weekly & Monthly basis, etc. desired candidate profile
• Management of overall business operations & coordinate with various departments and teams to ensure delivery of business goals.
• Audit, review & document collections policies, strategies & practices
• Designing calling strategy and dialler management for collection process.

Candidate Profile Required :-

• 4-6 Years of experience in Unsecured Loans.
• Should be efficient in Team Management
• Candidates with Personal Loan and Business Loans experience will be preferred
• Collections experience in banks / large NBFCs is preferred