Collection Manager Female - Unsecured Loans Field

SkillLabs; Gurugram District; On-site; INR 450,000 - 590,000; Full time

Job summary

SkillLabs in Gurugram, Haryana seeks an experienced collections professional to drive unsecured loan recovery. You will manage portfolios, monitor delinquent accounts, and ensure compliance with legal and internal guidelines while coordinating with cross-functional teams.

The role emphasizes designing calling strategies, dialer management, and maintaining MIS reports, with 4–6 years in unsecured loans and strong team leadership. Prior personal/business loan exposure preferred.

Qualifications

• 4–6 years of experience in unsecured loans.
• Strong team management capabilities.
• Preference for candidates with personal loan and business loan exposure.
• Experience in collections within banks or large NBFCs is desirable.

Responsibilities

• Manage and undertake collections for allocated debts.
• Track portfolio performance for assigned buckets.
• Ensure collection processes comply with legal guidelines.
• Maintain administrative data: delinquent history, MIS reports, and collection feedback reviews.

Skills

Team management

Collections experience

Unsecured loans

Personal loan experience

Business loan experience

Tools

MIS reporting

Dialer management

Job description

• Responsible for managing and undertaking collections process for debts that have been allocated
• Will be responsible to keep a track of the portfolio for specific buckets for the assigned area
• To ensure collection process and legal guidelines are adhered
• To maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, Weekly & Monthly basis, etc. desired candidate profile
• Management of overall business operations & coordinate with various departments and teams to ensure delivery of business goals.
• Designing calling strategy and dialler management for collection process.

Roles and Responsibilities :-

• Responsible for managing and undertaking collections process for debts that have been allocated
• Will be responsible to keep a track of the portfolio for specific buckets for the assigned area
• To ensure collection process and legal guidelines are adhered
• To maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, Weekly & Monthly basis, etc. desired candidate profile
• Management of overall business operations & coordinate with various departments and teams to ensure delivery of business goals.
• Audit, review & document collections policies, strategies & practices
• Designing calling strategy and dialler management for collection process.

Candidate Profile Required :-

• 4-6 Years of experience in Unsecured Loans.
• Should be efficient in Team Management
• Candidates with Personal Loan and Business Loans experience will be preferred
• Collections experience in banks / large NBFCs is preferred