Collection Executive_TW&3W_Kattappan

Chola; Kattappana; On-site; INR 250,000 - 420,000; Full time

Job summary

Chola, based in Kerala, is seeking a disciplined Loan Collection executive to manage EMI collections from customers with due or overdue payments in the region.

You will conduct field visits, follow up with customers, resolve basic queries, and ensure accurate documentation and CRM updates in line with company policies.

Qualifications

Responsibilities

• Collect EMI payments from due or overdue accounts.
• Follow up via phone, messages, and field visits.
• Meet monthly collection and recovery targets.
• Visit customers’ homes or workplaces as required.
• Verify customer details and assess reasons for non-payment.
• Maintain records of field visits and customer interactions.

Job description

1. Loan Collection

• Collect EMI payments from customers whose payments are due or overdue.
• Follow up with customers through phone calls, messages, and field visits.
• Meet assigned monthly collection and recovery targets.

2. Customer Follow-up

• Contact customers regarding upcoming and overdue EMIs.
• Understand the reason for delayed payment and encourage timely repayment.
• Negotiate repayment arrangements within company guidelines.

3. Field Visits

• Visit customers homes, workplaces, or business locations when required.
• Verify customer details and assess the reason for non-payment.
• Maintain proper records of field visits and customer interactions.

4. Recovery of Overdue Accounts

• Monitor assigned delinquent accounts.
• Take appropriate follow-up action based on the age and status of the overdue account.
• Escalate difficult or high-risk cases to the Collection Manager.

5. Payment & Documentation

• Ensure collected payments are properly recorded and deposited through approved channels.
• Maintain accurate collection reports and customer records.
• Update the company’s collection system/CRM regularly.

6. Customer Service

• Resolve basic customer queries related to EMIs, outstanding amounts, and payment procedures.
• Maintain professional and respectful communication with customers.
• Explain available repayment options according to company policy