Collection Executive_Stage 2 _Palakkad

Chola; Palakkad; On-site; INR 167,000 - 279,000; Full time

Job summary

Chola is seeking a dedicated Loan Collection executive in India to manage EMI collections, follow up with customers, and ensure adherence to recovery targets. You will engage customers via calls, messages, and field visits to secure payments and verify details.

The role includes escalating high-risk cases, updating CRM records, and providing professional customer service while explaining repayment options as per policy.

Responsibilities

• Loan Collection: Collect EMI payments from customers whose payments are due or overdue.
• Send follow-ups via phone calls, messages, and field visits to secure payments.
• Meet assigned monthly collection and recovery targets.

Job description

1. Loan Collection

• Collect EMI payments from customers whose payments are due or overdue.
• Follow up with customers through phone calls, messages, and field visits.
• Meet assigned monthly collection and recovery targets.

2. Customer Follow-up

• Contact customers regarding upcoming and overdue EMIs.
• Understand the reason for delayed payment and encourage timely repayment.
• Negotiate repayment arrangements within company guidelines.

3. Field Visits

• Visit customers homes, workplaces, or business locations when required.
• Verify customer details and assess the reason for non-payment.
• Maintain proper records of field visits and customer interactions.

4. Recovery of Overdue Accounts

• Monitor assigned delinquent accounts.
• Take appropriate follow-up action based on the age and status of the overdue account.
• Escalate difficult or high-risk cases to the Collection Manager.

5. Payment & Documentation

• Ensure collected payments are properly recorded and deposited through approved channels.
• Maintain accurate collection reports and customer records.
• Update the company’s collection system/CRM regularly.

6. Customer Service

• Resolve basic customer queries related to EMIs, outstanding amounts, and payment procedures.
• Maintain professional and respectful communication with customers.
• Explain available repayment options according to company policy