Collection Executive - NPA Collection

Mahindra Finance; Mohali; On-site; INR 300,000 - 460,000; Full time

Job summary

Mahindra Finance in Mohali, India is seeking a collections officer to analyze customer profiles and payment patterns, plan daily collection activities, and coordinate visits to optimize EMI recoveries.

The role focuses on collecting current and overdue EMI, AFC/SFC dues, and ensuring timely cash submission, while adhering to regulatory processes and internal policies. You will implement collection strategies aligned with ageing contracts and company targets.

Responsibilities

• Conducting customer profile analysis and customer payment analysis.
• Making collection efficiency plan through allocated contract base
• Planning daily travel schedule/visits as per payment pattern of customer
• Collection of EMI from the customers overdue as well as current month due.
• Collection of AFC/SFC due from customers.
• Ensuring maximum collection through cheques/digital or branch collections.
• Timely submission of collected cash in the office.
• Taking customer appointments on customer commitments for collection.
• Adherence of statutory, regulatory, and organizational processes and policies
• Implementing various collection strategies identified by the vertical according to ageing contracts.

Job description

Role & responsibilities

• Conducting customer profile analysis and customer payment analysis.
• Making collection efficiency plan through allocated contract base
• Planning daily travel schedule/visits as per payment pattern of customer
• Collection of EMI from the customers overdue as well as current month due.
• Collection of AFC/SFC due from customers.
• Ensuring maximum collection through cheques/digital or branch collections.
• Timely submission of collected cash in the office.
• Taking customer appointments on customer commitments for collection.
• Adherence of statutory, regulatory, and organizational processes and policies
• Implementing various collection strategies identified by the vertical according to ageing contracts.