Collection Executive- Receivable Passenger Vehicle Loans

Mahindra Finance; Shamli; On-site; INR 250,000 - 380,000; Full time

Job summary

Mahindra Finance is seeking a field collections specialist in Uttar Pradesh to analyze customer profiles and payment patterns, plan visits, and drive EMI collections from overdue and current dues. You will optimize collection efficiency with cheque, digital, and branch channels while ensuring timely cash submission.

The role emphasizes adherence to regulatory processes, maintaining cordial relationships with banks, dealers, and customers, and implementing digital interventions and cross-sales of

Responsibilities

• Conducting customer profile analysis and customer payment analysis.
• Making collection efficiency plan through allocated contract base
• Planning daily travel schedule/visits as per payment pattern of customer
• Collection of EMI from the customers overdue as well as current month due.
• Collection of AFC/SFC due from customers.
• Ensuring maximum collection through cheques/digital or branch collections.
• Timely submission of collected cash in the office.
• Taking customer appointments on customer commitments for collection.
• Adherence of statutory, regulatory, and organizational processes and policies
• Ensure maintenance of cordial relationships between all subordinates, peers, superiors, banks, dealers, dealer salesmen and customers.
• Optimum utilization of available digital intervention
• Implementing various collection strategies identified by the vertical according to ageing contracts.
• Driving sales of Mahindra Finance Products ( Cross Sales)

Job description

Role & responsibilities

• Conducting customer profile analysis and customer payment analysis.
• Making collection efficiency plan through allocated contract base
• Planning daily travel schedule/visits as per payment pattern of customer
• Collection of EMI from the customers overdue as well as current month due.
• Collection of AFC/SFC due from customers.
• Ensuring maximum collection through cheques/digital or branch collections.
• Timely submission of collected cash in the office.
• Taking customer appointments on customer commitments for collection.
• Adherence of statutory, regulatory, and organizational processes and policies
• Ensure maintenance of cordial relationships between all subordinates, peers, superiors, banks, dealers, dealer salesmen and customers.
• Optimum utilization of available digital intervention
• Implementing various collection strategies identified by the vertical according to ageing contracts.
• Driving sales of Mahindra Finance Products ( Cross Sales)