Area Receivable Manager

Chola; Madurai District; On-site; INR 800,000 - 1,000,000; Full time

Job summary

Chola is seeking a Collections Manager in Tamil Nadu to drive daily collection progress, manage defaulter accounts, and coordinate with the sales team on ED and NS cases. The role emphasizes strict adherence to SOPs, compliance, and timely customer outreach.

You will lead a team of collections associates, allocate tasks, monitor performance, and develop strategies to reduce delinquencies while maintaining a high-quality loan portfolio for the branch.

Responsibilities

• Monitor the daily collection progress against targets.
• Maintain database of 90+ defaulters.
• Coordinate with sales teams on ED & NS cases.
• Ensure contact with customers in the probable NPA list.
• Plan and organize the sale of repossessed vehicles with approvals.
• Provide recommendations to Credit/Sales teams on defaulters.
• Monitor Daily Collections Report (DCR) regularly.
• Ensure team training on collection techniques.
• Ensure SOP/compliance norms when contacting customers.
• Prepare Collections MIS for tracking Branch performance.

Job description

• Track and monitor the collection progress vis--vis the target on a daily basis.
• Monitor the database of 90+ defaulters
• Monitor closely shortfall recovery cases
• Coordinate with the sales teams at regular intervals on ED & NS cases
• Ensure that customers under the probable NPA list are contacted immediately;
• Follow up personally on these cases Ensure rigorous follow up so that cases do not progress into subsequent buckets
• Plan and organize the sale of repossessed and surrendered vehicles, on approval from National Receivables Manager
• Provide recommendations to Credit/Sales teams on intentional defaulters and alert on alarming customer segments
• Alert Credit team in cases where there has been an oversight during Field Investigation
• Ensure that all customer queries/complaints are responded to the satisfaction of the customer
• Regularly monitor and control collection costs vs. budget
• Devise strategies to maintain a high quality portfolio in the area
• Allocate and divide responsibilities to Collections Associates/BRMs, based on factors such as bucket categories, localities, etc.
• Track the number of calls/visits made by the team and monitor their performance on a daily basis
• Encourage team to document customer replies and follow up with the customers actively to ensure that the payment is made
• Guide the team to work with the Sales team in handling ED and NS cases
• Monitor and track the Daily Collections Report (DCR) or Hands off sheet of teams member on a regular basis
• Support and guide the team on handling large ticket and difficult customers cases involving crisis, threat, etc.
• Ensure that the team members receive adequate training on collection techniques
• Ensure that the teams adhere to the SOP / compliance / statutory norms when contacting customers
• Ensure preparation of Collections MIS for tracking and analyzing Branch performance