Collection Executive Officer

JobTrade; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Fintech Cloud Pvt. Ltd. is seeking a motivated Personal Loan - Collection Executive to manage overdue accounts from Andheri East, Mumbai. The role focuses on outbound calls, negotiations, and timely payments while maintaining compliance.

You will work in the Collections department to ensure targets are met with professional communication and accurate record updates in the CRM system.

Qualifications

• Minimum HSC (12th pass) with 1–2 years of personal loan or unsecured loan collections (voice process).
• Strong communication and negotiation skills.
• Basic computer knowledge and experience with CRM/dialer systems.

Responsibilities

• Make outbound calls to customers with overdue personal loan EMIs and follow up for timely payment.
• Negotiate and secure payments as per agreed timelines; update the system with call details and commitments; coordinate with field collection for escalations.
• Ensure compliance with company and regulatory guidelines; achieve collection targets and maintain professional customer service.

Skills

Good communication

Negotiation skills

CRM/Dialer experience

Education

HSC/12th pass

Tools

CRM software

Dialer systems

Job description

Job Description:

Job Title: Personal Loan - Collection Executive

Department: Collections

Location: Andheri East, Mumbai

Company: Fintech Cloud Pvt. Ltd.

Job Summary: We are looking for a motivated and responsible Collection Caller to manage overdue personal loan accounts.

Key Responsibilities:

• Make outbound calls to customers with overdue personal loan EMIs. Remind and follow up with borrowers for timely payment.
• Negotiate and convince customers to make payments as per agreed timelines. Update the system with accurate call details, payment commitments, and status. Coordinate with field collection executives for escalated cases.
• Ensure compliance with company and regulatory guidelines during communication. Achieve assigned collection targets and maintain high customer service standards. Handle customer queries, resolve issues, and maintain a professional tone at all times.

Required Skills & Qualifications:

• Minimum HSC (12th pass) 1–2 years of experience in personal loan or unsecured loan collections (voice process).
• Good communication and negotiation skills.
• Basic computer knowledge and experience in CRM/dialer systems.