Head Loan Collections

KS Legal & Associates; Mumbai City; On-site; INR 279,000 - 502,000; Full time

Job summary

KS Legal & Associates in Mumbai is seeking a Team Lead for the Personal Loans Collections unit. The role requires leading a collections team, making EMI collection calls, and addressing customer queries to resolve cases efficiently.

The incumbent will report daily achievements to superiors, ensuring processes are followed and targets are met, leveraging strong communication in English and Hindi.

Qualifications

• Experience leading a collection team for personal loans.
• Proficient in handling EMI and charges collection calls.
• Excellent communication skills; fluent in English and Hindi.

Responsibilities

• Lead the collection team for personal loans and make collection calls.
• Address customer queries and resolve cases effectively.
• Update daily achievements to superiors.

Skills

Team Leading

Collection Team

Personal Loans

Tele calling

Communication Skills

Education

DRA Certification

Job description

• Team Leading for Collection Team for Personal Loans Handling Collection calsl on a personal loan for collecting EMI & Charges Look after customer queries and try to resolve the case in the best possible manner Updating daily achievements to superiors
• Desired Candidate Profile: Team Handling experience for 3 years Experience in Tele calling, NBFC
• Good Communication Skills DRA Certification Spoken Language Proficiency: English , Hindi and any other India Language