Collection Officer

PeopleStrong Pte Ltd; Gondia City; On-site; INR 250,000 - 420,000; Full time

Job summary

PeopleStrong Pte Ltd is seeking a debt collection professional to manage early delinquency, communicate with customers, and negotiate payment commitments while maintaining compliant and ethical practices.

The role focuses on tracking 1-30 day past due accounts, proactive outreach, and accurate data logging in LMS/CRM systems, aligned with RBI guidelines.

Qualifications

• Strong collection and negotiation skills.
• Excellent communication, empathy and patience.
• Ability to actively listen and work in a team.
• Familiarity with debt collection regulations and data privacy.

Responsibilities

• Early delinquency management and tracking of 1-30 days past due accounts.
• Proactive customer communication via calls, SMS, and emails.
• Maintain professional, empathetic relationship while guiding EMI schedules.
• Negotiate payment commitments and set up PDCs or ECS/NACH mandates.
• Maintain daily call logs and payment tracking in LMS/CRM.
• Adhere to RBI guidelines and code of conduct.

Skills

Collection

Negotiation

Problem Solving

Communication

Empathy

Active Listening

Teamwork

Education

12th grade

Job description

Collection Negotiation Skills Problem Solving Excellent Commuincation Empathy and patience Active listening Team work

12th

Job Description

Key Responsibilities

Early Delinquency Management: Manage and track accounts in the soft bucket (1-30 days past due) to ensure timely payments and maintain a healthy portfolio.

Customer Communication: Make proactive reminder calls, send SMS/emails, and conduct digital follow-ups with customers before and immediately after the due date.

Relationship Management: Maintain a professional and empathetic approach while reminding customers of their EMI schedules, understanding their payment roadblocks, and offering legitimate guidance.

Resolution & Negotiation: Negotiate payment commitments, set up post-dated cheques (PDCs) or Electronic Clearing Service (ECS/NACH) mandates, and secure timely collections.

Data & Reporting: Maintain accurate and up-to-date daily call logs, payment tracking sheets, and follow-up updates in the Loan Management System (LMS) / CRM.

Compliance & Ethics: Adhere strictly to the company's code of conduct, legal guidelines, and regulatory frameworks (RBI guidelines) regarding customer privacy and fair practices in debt collection.