Collection Executive

Bajaj Finserv Limited; Ratlam, Harda; On-site; INR 250,000 - 350,000; Full time

Job summary

Bajaj Finserv Limited in Ratlam is seeking a field collections executive with 0-5 years of experience to visit customers, collect payments, and negotiate settlements. The role requires strong communication and negotiation skills, with a focus on risk mitigation and meticulous record-keeping.

You will coordinate with internal teams to resolve loan-related queries and ensure timely disbursement settlements, operating primarily in a field environment across the region.

Qualifications

• 0-5 years of experience in collections, recovery, or a similar role in the NBFC industry.
• Strong understanding of bucket management principles for effective portfolio allocation.
• Excellent communication skills for effective negotiation with customers over phone calls or face-to-face interactions.

Responsibilities

• Conduct field collections by visiting customers' premises to collect payments or negotiate settlements.
• Identify risks and develop strategies to mitigate them during collections.
• Maintain accurate records of all interactions with customers, including phone calls, emails, and physical meetings.
• Collaborate with internal teams to resolve queries related to loan disbursements.

Skills

Negotiation skills

Communication skills

Field collections

Job description

Roles and Responsibilities

• Conduct field collections through visits to customers' premises to collect payments or negotiate settlements.
  


• Identify potential risks and develop strategies to mitigate them during collections processes.
  


• Maintain accurate records of all interactions with customers, including phone calls, emails, and physical meetings.
  


• Collaborate with internal teams to resolve customer queries and issues related to loan disbursements.
  

Desired Candidate Profile

• 0-5 years of experience in collections, recovery, or a similar role in the NBFC industry.
  


• Strong understanding of bucket management principles for effective portfolio allocation.
  


• Excellent communication skills for effective negotiation with customers over phone calls or face-to-face interactions.