Collection Executive

Time Hack Consulting; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Time Hack Consulting in Bengaluru (On-site) is seeking a Recovery Telecaller / Collection Executive to contact customers for payment reminders and overdue follow-ups, and to negotiate repayment plans. You will maintain thorough records in our CRM and coordinate with internal teams to resolve recovery-related issues.

Ideal candidates have strong verbal communication, experience in collections or financial services, comfort with CRM tools and Google Sheets, and a target-driven approach with sharp

Qualifications

• Strong verbal communication.
• Experience in collections/telecalling or financial services preferred.
• Past experience in loan recovery or overdue accounts preferred.
• Comfortable with CRM tools and Google Sheets.
• Ability to handle tough conversations professionally.
• Target-driven mindset with strong follow-up and negotiation skills.

Responsibilities

• Contact customers for payment reminders and follow-ups.
• Handle delinquent accounts and ensure timely repayments.
• Negotiate repayment plans with customers.
• Maintain records of conversations and commitments in CRM.
• Coordinate with internal teams for payment updates and resolutions.
• Answer queries about repayment schedules, penalties, and settlements.
• Achieve daily and monthly recovery targets.
• Build and maintain customer relationships through clear communication.

Skills

Strong verbal communication

Negotiation skills

Follow-up discipline

Target-driven

Customer handling

Tools

CRM tools

Google Sheets

Job description

Job Description

Recovery Telecaller / Collection Executive

Location

Bellandur, Bangalore (On-site)

Language Preference

English + Any Language Across Kannada, Tamil, Telegu and Malayalam

About The Company

We are a fast-growing digital lending platform focused on providing quick and seamless financial solutions to customers. With a customer-centric approach and technology-driven processes, We help individuals access credit efficiently while ensuring a superior customer experience.

Key Responsibilities

• Contact customers for payment reminders, overdue follow-ups, and loan recovery through calls
• Handle delinquent accounts and follow up with customers to ensure timely repayments
• Negotiate repayment plans and resolve customer concerns related to pending dues
• Maintain accurate records of customer conversations, payment commitments, and follow-ups in CRM systems
• Coordinate with internal teams for payment updates, escalations, and resolution of recovery-related issues
• Handle customer queries regarding loan repayment schedules, penalties, and settlement options
• Achieve daily and monthly recovery targets while maintaining professional customer interactions
• Build and maintain effective customer relationships through clear and professional communication

Requirements

• Strong verbal communication
• Prior experience in collections, recovery, telecalling, banking, NBFC, financial services, or customer support preferred
• Experience in loan recovery, collections, or overdue account handling is highly preferred
• Comfortable working with CRM tools and Google Sheets
• Ability to confidently handle customer conversations and difficult situations professionally
• Target-driven mindset with strong follow-up and negotiation skills