Collaboration - Audio & Video Engineer L2 & L3

Syndrome NewEdge; Mumbai; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Syndrome NewEdge in Mumbai seeks an experienced Collaboration Engineer to design, implement and support enterprise collaboration and unified communications. You will work with CUCM, Teams, Webex, Zoom, SIP and room systems, delivering robust video and voice solutions for large clients.

6–16 years of hands-on experience across deployment, integration and troubleshooting is required; strong communication and project delivery skills are essential.

Qualifications

• Must have hands-on experience implementing and supporting CUCM, CUC, SIP and IP telephony.
• Experience with Cisco Webex and Microsoft Teams in enterprise environments.
• Experience deploying and troubleshooting video conferencing endpoints and meeting room systems.

Responsibilities

• Design, implement, configure and support enterprise collaboration and unified communications solutions.
• Hands-on experience with Cisco Webex, Microsoft Teams, Zoom and other platforms.
• Configure and troubleshoot video conferencing endpoints and room systems.

Skills

CUCM/CUC/CME

Microsoft Teams

Webex Calling/Meetings

Zoom Rooms

SIP/VoIP/IP Telephony

Collaboration endpoints

Voice gateways/SBC

Networking basics

Tools

Webex Devices

Poly/Yealink/Logitech devices

Job description

Job Summary

We are looking for an experienced Collaboration Engineer with strong expertise in designing, implementing, configuring and troubleshooting enterprise collaboration and unified communication solutions. The candidate should have hands-on experience in video conferencing, voice collaboration, meeting room solutions and enterprise communication platforms.

Location: Mumbai - Experience: 6-16 Years

Key Responsibilities

• Design, implement, configure and support enterprise collaboration and unified communication solutions.
• Hands-on experience with Cisco Webex, Microsoft Teams, Zoom and other enterprise collaboration platforms.
• Experience in implementing and managing Cisco Unified Communications (CUCM), Cisco Unity Connection, SIP, VoIP and IP telephony solutions.
• Configure and troubleshoot video conferencing endpoints, meeting room systems and collaboration devices.
• Experience with Microsoft Teams Rooms, Cisco Webex Rooms, Poly and Logitech collaboration solutions.
• Manage voice gateways, session border controllers (SBC), call managers and conferencing infrastructure.
• Troubleshoot voice, video, audio and network-related collaboration issues.
• Integrate collaboration platforms with enterprise IT and network infrastructure.
• Conduct solution deployment, migrations, upgrades, preventive maintenance and technical support.
• Work closely with project managers, OEMs and customers for successful project delivery.
• Prepare technical documentation, implementation plans and troubleshooting reports.

Required Technical Skills

• Cisco Unified Communications - CUCM, CUC, CUBE and CME.
• Microsoft Teams, Teams Rooms and Microsoft 365 collaboration.
• Cisco Webex Calling, Webex Meetings and Webex Devices.
• Zoom Rooms and enterprise video conferencing solutions.
• SIP, VoIP, RTP, SBC, SIP Trunking and IP Telephony.
• Poly, Yealink, Logitech and Cisco collaboration endpoints.
• Voice gateways, call routing, dial plans and conferencing solutions.
• Basic networking knowledge - TCP/IP, VLANs, QoS, routing and switching.

Candidate Profile

• 6-16 years of experience in enterprise collaboration and unified communication technologies.
• Strong hands-on experience in implementation, deployment, integration and troubleshooting.
• Experience working with IT System Integrators and handling enterprise customer environments.
• Good exposure to OEM technologies and customer-facing project execution.
• Strong analytical, communication and problem-solving skills.
• Relevant OEM certifications such as Cisco CCNP Collaboration, Microsoft Teams or equivalent will be preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.