Cisco Voice & Video / Enterprise Collaboration Engineer

Cerebra

Bengaluru

On-site

INR 1,500,000 - 2,300,000

Full time

7 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Cerebra in Bengaluru, India seeks an experienced Cisco Voice/Video Collaboration Engineer to provide L2/L3 support for enterprise Cisco collaboration infrastructure. You will troubleshoot, monitor and maintain Cisco Voice and Video solutions across CUCM, CUC, Webex, and related components.

The role requires hands-on expertise with endpoints, gateways, and conferencing platforms, along with strong network problem-solving and incident-resolution abilities.

Qualifications

Hands-on experience with Cisco Voice/Video and collaboration technologies.
Experience with CUCM, CUC and IP telephony.
Knowledge of Webex Meetings, Webex Calling and Control Hub.

Responsibilities

Provide L2/L3 technical support for Cisco voice and video collaboration infrastructure.
Configure and troubleshoot Cisco endpoints such as Desk Pro and Room Bar.
Support CUCM, CUC, Expressway and Voice Gateways.
Manage Webex Meetings, Webex Calling and Control Hub.
Troubleshoot call quality, registration issues and network connectivity.
Analyze SIP/H.323 traces and perform packet-level troubleshooting.
Monitor alerts and investigate incidents using Splunk/SolarWinds.
Coordinate with network teams and vendors for incident resolution.

Skills

Cisco Voice

Cisco Video

Collaboration

CUCM

CUC

Webex

Expressway

VoIP Troubleshooting

SIP / H.323

Wireshark

Job description

Role: Cisco Voice/ Video Support Engineer

Experience: 6 to 8 Years
Job Function: IT Infrastructure / Network & Collaboration
Skill: Cisco Voice, Video & Collaboration

Job Description

We are looking for an experienced Cisco Voice & Video / Collaboration Engineer with strong hands‑on experience in enterprise Cisco collaboration infrastructure. The candidate will be responsible for providing L2/L3 technical support, troubleshooting, monitoring and maintaining Cisco Voice, Video Conferencing and Collaboration solutions.

Key Responsibilities

Provide L2/L3 technical support for enterprise Cisco Voice and Video collaboration infrastructure.
Configure, manage and troubleshoot Cisco video conferencing endpoints such as Desk Pro, Codec Pro, Room Bar and Room Bar Pro.
Support Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Expressway and Voice Gateways.
Manage and troubleshoot Cisco Webex Meetings, Webex Calling and Webex Control Hub.
Support Cisco Meeting Server (CMS) and enterprise collaboration infrastructure.
Troubleshoot voice and video call failures, endpoint registration issues, audio/video quality problems and connectivity issues.
Analyse SIP and H.323 signaling, protocol traces and debug logs.
Perform packet-level troubleshooting using Wireshark.
Monitor infrastructure alerts and investigate incidents using Splunk, SolarWinds and HEPIC.
Coordinate with network teams, engineers, technicians and vendors for incident resolution.
Ensure timely resolution of operational incidents and service outages.

Required Technical Skills

Strong experience in Cisco Voice, Video and Collaboration technologies.
Hands‑on experience with CUCM, CUC and Cisco IP Telephony.
Knowledge of Cisco video endpoints: Desk Pro, Codec Pro, Room Bar and Room Bar Pro.
Experience with Cisco Webex Meetings, Webex Calling and Control Hub.
Knowledge of Cisco Expressway, Cisco Meeting Server and Voice Gateways.
Strong understanding of SIP and H.323 protocols.
Experience in enterprise voice/video troubleshooting and log analysis.
Knowledge of Wireshark, Splunk, SolarWinds and HEPIC monitoring tools.
Experience providing L2/L3 technical support in an enterprise environment.

Desired Candidate Profile