Network Collaboration Engineer (Unified Communications & Collaboration)

Pellera Technologies; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading technology firm based in India is seeking a Network Collaboration Engineer specialized in unified communications. The role involves supporting and implementing collaboration solutions across various environments, troubleshooting complex issues, and ensuring high-quality service delivery. Candidates should have strong technical skills and experience in enterprise environments, particularly with Cisco and Microsoft technologies. Fluency in English and customer service excellence are essential for success in this role.

Qualifications

• 3–5 years supporting enterprise collaboration or UC environments.
• Experience in enterprise or MSP environments preferred.
• Strong customer service capability.

Responsibilities

• Support day‑to‑day operations of collaboration platforms.
• Implement collaboration solutions in hybrid environments.
• Troubleshoot voice, video, messaging, and endpoint issues.

Skills

Fluent English language skills

Strong troubleshooting

Technical design skills

Collaboration technology familiarity

Customer service capability

Education

Bachelor’s degree or equivalent experience

ITIL / ITSM familiarity

Tools

Cisco Unified Communications Manager

Microsoft Teams Phone System

SIP Trunking

Video conferencing endpoints

Job description

Network Collaboration Engineer (Unified Communications & Collaboration)

Role Summary

The Collaboration Engineer is responsible for implementing, administering, and supporting enterprise collaboration and unified communications (UC) platforms across voice, video, messaging, meetings, and mobility services.

This role requires strong hands-on experience with modern collaboration technologies and the ability to troubleshoot, manage, and optimize production environments.

The role will work closely with distributed engineers, customers, and cross‑functional IT teams to deliver stable, secure, and high‑quality collaboration services.

Responsibilities

• Support day‑to‑day operations, administration, and maintenance of collaboration and UC platforms
• Implement collaboration solutions in on‑prem, cloud, and hybrid environments
• Troubleshoot voice, video, messaging, and endpoint issues
• Participate in UC migration and deployment projects
• Monitor service performance, quality, and availability
• Maintain accurate system documentation and diagrams
• Assist with patching, maintenance windows, and upgrades
• Collaborate with networking and security teams on UC‑related initiatives
• Provide customer and end‑user support for collaboration services
• Participate in problem resolution and root‑cause analysis
• Follow change management and ITSM processes

Core Technical Responsibilities

Voice & Call Control Platforms:

• Cisco Unified Communications Manager (CUCM)
• Microsoft Teams Phone System
• SIP Trunking and PSTN connectivity
• Strong knowledge with collaboration solutions including H.323, MGCP, SIP, SCCP protocols, codecs (G.711, G.729, etc.) and Digital/Analog telephony.
• Voice gateways and SBCs and Emergency Responder
• QoS support for collaboration workloads
• Microsoft Teams collaboration & meetings
• Video conferencing endpoints

Messaging & Unified Communications:

• Presence, IM, and collaboration tools

Contact Center Exposure Preferred:

• On-prem & Cloud contact center platforms

Security & Identity:

• RBAC and identity access controls
• Integration with Azure AD / O365

Monitoring & Tools:

• RTMT
• Monitoring tool

Qualifications

Education:

• Bachelor’s degree preferred or equivalent experience
• ITIL / ITSM familiarity preferred

Experience:

• 3–5 years supporting enterprise collaboration or UC environments.
• Experience in enterprise or MSP environments preferred.
• Strong troubleshooting and customer service capability.
• Experience supporting Cisco or similar technologies; Microsoft & Zoom preferred.

Preferred Certifications

Professional Skills

• Fluent English language skills required: verbal and written communication.
• Self-motivated and disciplined.
• Strong investigative and analysis skills.
• Strong technical and process design and implementation skills.
• Strong communication and presentation skills along with the ability to work in a highly collaborative environment.
• Strong customer focused and ability to manage customer expectations.