Deputy General Manager - Business Collaboration

Tata Communications; Mumbai; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Tata Communications Limited is seeking an experienced Unified Collaboration Product Manager with a deep background in telecom and enterprise collaboration. You will define the strategy, roadmap, and end‑to‑end lifecycle for unified collaboration solutions including UCaaS, cloud telephony and video conferencing.

Bring 15+ years of product management experience, strong business insights, and a technical mindset to drive innovative, scalable offerings.

Qualifications

• 15+ years of experience in Product Management, Telecom, UCaaS, or Enterprise Collaboration.
• Proven track record of launching and scaling unified communication or SaaS products.

Responsibilities

• Define and own the product vision, roadmap, and lifecycle for unified collaboration solutions.
• Lead end‑to‑end product lifecycle from ideation to launch and scaling.
• Collaborate with engineering, UX, architecture, and operations to deliver solutions.
• Establish KPIs and monitor product performance to drive monetization and growth.

Skills

Strategic Thinking

Leadership

Communication Skills

Analytical Thinking

Data-Driven Decision Making

Education

MBA or advanced degree in Business/Technology

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Role Overview

We are seeking an experienced Unified Collaboration Product Manager with 15+ years in product management, telecom, or enterprise collaboration domains. The role will lead the strategy, roadmap, and execution of unified collaboration solutions encompassing UCaaS, cloud telephony and video conferencing. The ideal candidate combines deep domain expertise, strong business insights, and technical understanding to drive innovative, scalable, and customer‑centric solutions.

Key Responsibilities

• Product Strategy & Vision
  Define and own the product vision, roadmap, and lifecycle for unified collaboration solutions.
  Align product strategy with business goals, market trends, and customer needs.
  Identify emerging technologies (AI, automation, cloud communications) and integrate into offerings.
• Market & Customer Insights
  Conduct market research, competitive analysis, and customer discovery.
  Build deep understanding of enterprise collaboration needs across industries.
  Translate insights into high‑impact product features and differentiation.
• Product Development & Delivery
  Lead end‑to‑end product lifecycle from ideation to launch and scaling.
  Work closely with engineering, UX, architecture, and operations teams to deliver solutions.
  Define product requirements, user stories, and success metrics (KPIs).
• Unified Collaboration Ecosystem
  Oversee Products Covering
  Enterprise & cloud voice telephony (VoIP, SIP, PBX)
  Video conferencing & meetings platforms
  Messaging and team collaboration tools
  Ecosystem(tools/EMS/NMS/Automation tools/API Integrations) supporting Services
  Integration with enterprise tools (CRM, ITSM, APIs)
  Ensure interoperability across platforms and vendors.
  Law of the land & its regulations
• Go‑to‑Market & Business Growth
  Define pricing, service offering and positioning strategies.
  Partner with sales, marketing, and channel teams for successful launches.
  Drive revenue growth, adoption, and customer retention.
• Stakeholder Management
  Collaborate with senior leadership, partners, and vendors.
  Manage cross‑functional stakeholders across technology, delivery and operations.
  Present roadmap, progress, and performance metrics to executives.
• Performance & Analytics
  Establish KPIs and monitor product performance.
  Use data‑driven insights to optimize features, UX, and monetization.
  Drive continuous improvement and innovation.

Required Qualifications

• 15+ years of experience in Product Management, Telecom, UCaaS, or Enterprise Collaboration.
• Proven track record of launching and scaling unified communication or SaaS products.

Strong Understanding Of

• Microsoft Teams Cloud Telephony (Teams DR/ Team OC/PBX Solutioning options)
• Collaboration ecosystems (Microsoft Teams, Zoom, Cisco Webex, etc.)
• Excellent stakeholder management and leadership skills.
• Experience working with Global Service Integrators & Global Managed Service Providers.

Preferred Skills

• Experience in AI-driven collaboration (chatbots, transcription, analytics).
• Knowledge of market offering vs positioning for MS Cloud Telephony options.
• Exposure to security, compliance, and enterprise‑grade architecture.
• MBA or advanced degree in Business/Technology preferred.

Key Competencies

• Strategic Thinking
• Customer-Centric Mindset
• Strong Communication & Influencing Skills
• Analytical & Data‑Driven Decision Making
• Execution Excellence
• Leadership & Team Collaboration
• Success Metrics
• Product adoption and customer satisfaction (NPS)
• Revenue growth and market share
• Time-to-market and delivery efficiency
• Platform scalability and reliability
• Innovation and feature differentiation