Cisco Voice & Video Collaboration Engineer

Cerebra; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cerebra in Bengaluru seeks a Cisco Unified Communications / Voice & Video Collaboration Engineer with 6-8 years of hands-on experience. The role focuses on AVCN endpoints, CUCM, Webex, and related Cisco video infrastructure.

Strong communication skills and ability to provide Tier-2/3 support are essential. The incumbent will discuss technical issues with vendors, design and troubleshoot AVCN networks, and monitor systems using industry tools.

Qualifications

• 6-8 years of Cisco Voice/Video experience.
• Excellent verbal and written communication skills.
• Experience in AVCN endpoints setup and troubleshooting.
• Knowledge of enterprise collaboration networks (AVCN).
• Knowledge of Cisco video infra including endpoints and Webex tools.
• Experience providing L2/L3 support for Cisco video infrastructure.

Responsibilities

• Provide L2/L3+ support for enterprise Cisco video/collaboration infra.
• Troubleshoot AVCN issues and analyze logs (SIP/H.323, video protocols).
• Discuss and resolve technical issues with technicians and vendors.
• Monitor and troubleshoot collaboration networks using Splunk, Wireshark.

Skills

Cisco UC

AVCN expertise

VoIP/IP Telephony

Troubleshooting

Communication skills

Tools

Cisco CUCM

Cisco Expressways

Cisco Meeting Server

Webex Control Hub

Wireshark

Splunk

Job description

Role: Cisco Unified Communications / Voice & Video Collaboration Engineer

Experience Required: 6-8 Years

Location: Bangalore

Notice period: Immediate to 15 days

Role Descriptions: Candidate should have at least 6-15 years of Cisco Voice / Video experience and Excellent verbal and written communications skills are required.Ability to adequately discuss technical issues related to AVCN endpoints set up and troubleshooting with technicians| engineers| and vendors.Must have knowledge for Analysing designing and troubleshooting enterprise collaboration networks (AVCN)Good knowledge and understanding on Video Products including Cisco Endpoints ( Desk pro| Codec pro| Room bar| Room bar pro + etc )| Infrastructure including Cisco Call Manager| Webex Control Hub| Cisco Meeting Server.Responsible for providing L2 and L3+ level technical support for enterprise Cisco video/Collaboration infrastructure.Able to Provide Tier 2/3 support for day-to-day operational incidents of clients. Utilizes good troubleshooting skills to quickly provide quality resolutions during outage related to AVCN.Should have good understanding and Knowledge on CISCO Collaboration(VoIP/IP Telephony) product suites such as CUCM | CUC| Expressways| Voice Gateways.Must have good Knowledge in voice/Video control protocols like SIP| H323 / Video Protocol and should be able to analyse and troubleshoot debug logs.Should have Knowledge and troubleshooting on Cisco Webex Meeting / Calling and control hub Should have knowledge on Monitoring Tools & alert troubleshooting Splunk | wireshark|Hepic| Solar wind etc

Keyword:
Skills: IT IS_CNS_Voice Network_Cisco

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