CMDB analyst

Tekskills Inc.; Mumbai; Hybrid; INR 1,400,000 - 2,200,000; Full time

Job summary

Tekskills Inc. in Mumbai seeks a seasoned ITSM professional with deep CMDB expertise to join our process excellence team and drive CMDB improvements.

You will apply ITIL foundations, support CMDB tool transitions, contribute to automation initiatives, and develop and deliver training on processes, standards, and policy. This role emphasizes collaboration with cross‑functional teams and delivering measurable improvements in service configuration management.

Qualifications

• 4-6 years of combined experience in ITSM, focused on CMDB.
• Strong ITIL/ITSM fundamentals with CMDB expertise.
• Preferred experience with CMDB or transitioning ITSM tools.
• Proficient with ServiceNow CMDB.
• ITIL v3 or v4 certification.

Skills

ITSM experience

CMDB expertise

ITIL/ITSM fundamentals

ServiceNow CMDB

Continuous improvement & automation

Training on processes & policy

Education

ITIL v3/v4 certification

Tools

ServiceNow CMDB

Job description

• 4-6 years' combined experience in ITSM process, mainly in CM DB area.
• Understanding of ITIL and ITSM fundamentals with an expertise in the CM DB process.
• (Preferred) Experience with CM DB or transitioning ITSM tools from one to another
• Good knowledge on Service Now CM DB
• ITIL 3 or ITIL 4 certification
• Experience with continuous improvement methods and process automation
• Experience with developing and delivering training on process, standards, and policy