IT CMDB ITAM_JL5

Infosys; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infosys is seeking an experienced CMDB leader to own the CMDB strategy, design, and daily operations. You will act as SME for discovery, service mapping, and asset lifecycle management, coordinating with ServiceNow platform owners and external vendors.

You will drive KPI definition, gap analysis, and continuous improvements while enabling ITSM processes like Incident and Change Management across diverse IT teams.

Qualifications

• Experience leading CMDB programs and data governance.
• Ability to coordinate CMDB with platform owners and vendors.
• Strong collaboration across IT and business teams.

Responsibilities

• Own the IT CMDB strategy, design, implementation, daily operations, and adoption.
• Act as SME for configuration items discovery and service mapping.
• Manage hardware and software asset lifecycle and asset management processes.

Skills

CMDB

ServiceNow

ITSM

KPI

Stakeholder mgmt

Discovery

Service mapping

Asset mgmt

Tools

ServiceNow

Intune

Job description

Job Description:

• Own the IT CMDB strategy, design, implementation, daily operations, and adoption
• Act as subject matter expert for:
• Configuration Items discovery
• Service mapping
• Hardware Asset management, Software Asset Management, including lifecycle
• Define, maintain, and govern relationships between Configuration Items through automated and manual processes
• Ensure completeness, integrity, and accuracy of CMDB data
• Coordinate CMDB implementation with the ServiceNow platform owner and external vendors
• Manage CMDB integrations with third party tools (e.g. Intune, monitoring solution…)
• Define KPIs, identify gaps, and drive continuous improvement actions
• Enable and support other ITSM processes, especially Incident and Change Management
• Collaborate with IT Security, IT Enterprise Architecture, External Service Providers, Regional IT, Finance, and Business Solutions teams
• Drive CMDB adoption internally and externally through communication, documentation, training, procedures, and best practices
• Support Incident Management activities when required

Requirements: