CMDB Developer

iProtecs Solutions Private Ltd; Coimbatore; On-site; INR 900,000 - 1,200,000; Full time

Job summary

iProtecs Solutions Private Ltd is looking for a ServiceNow CMDB Developer in Coimbatore, India. The successful candidate will be responsible for executing and continuously improving the IT Configuration framework while managing ServiceNow Discovery jobs and maintaining data quality. The ideal candidate should have at least 3 years of experience in ServiceNow CMDB development, familiarity with REST APIs, and relevant ServiceNow certifications. The role requires effective communication with stakeholders and a solid understanding of ITIL best practices.

Qualifications

• At least 3 years’ experience with technical solution design/development for ServiceNow CMDB.
• Experience with core ServiceNow applications and related modules.
• Ability to work in a team environment, prioritizing deliverables.

Responsibilities

• Responsible for the execution and continuous improvement of the IT Configuration framework.
• Manage ServiceNow Discovery/ETL jobs and CI data health reports.
• Document and create solution design and deployment documents.

Skills

Technical solution design

ServiceNow applications

REST APIs

ITIL framework

Data analysis

Education

ServiceNow certifications - System Administrator and Implementation Specialist

ITIL v3 or v4 certification

Job description

As a ServiceNow CMDB Developer you will be responsible for execution and continuous improvements to IT Configuration framework and will have the ability to innovate a continually changing technical environment.

Responsibilities:

• Responsible for the execution and continuous improvement of the IT Configuration framework including governance and control standards, process, and procedures.
• Manage ServiceNow Discovery/ETL jobs, Application service models, define and monitor CI data health reports dashboards.
• Build CMDB data integrations and automated orchestration workflows.
• Work with application and data owners towards data standardization and common data model.
• Maintain, and ensure adherence with CMDB technical design standards.
• Communicate effectively with business stakeholders and technical team members.
• Effectively support other ITSM processes such as Incident, Change and Asset Management to consistently align to CMDB process and data requirements.
• Understand existing application functionality, including business process objective, business goals and user scenario.
• Document and create solution design and deployment documents.
• Proven ability in data analysis and design techniques, including accessing external data repositories, data drift reporting, quantitative methods, data reconciliation.

Skills and Qualifications:

• At least 3 years’ experience with technical solution design/development for ServiceNow CMDB.
• Experience with core ServiceNow applications and related modules.
• Experience with REST APIs and integrations.
• ServiceNow certifications - System Administrator and Implementation Specialist.
• Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4 certification.
• Ability to work in a team environment, prioritizing deliverables in changing landscape.