ServiceNow CMDB Analyst

ServiceIO Consultancy Services; Kolkata District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ServiceIO Consultancy Services in Kolkata is seeking a ServiceNow CMDB Analyst with 5+ years of experience in Configuration Management and CMDB. You will support the implementation and ongoing maintenance of ServiceNow CMDB solutions, collaborate with stakeholders, and ensure ITIL-aligned processes.

Responsibilities include CMDB analysis, configuring CMDB modules (Asset Management, Configuration Management), and working with cross-functional ServiceNow teams to ensure smooth integration and

Qualifications

• 5+ years of experience in Configuration Management and ServiceNow CMDB module.
• Strong technical skills in CMDB analysis and ITIL best practices.
• Experience with CMDB processes and ITIL-aligned workflows.

Responsibilities

• Support the implementation and maintenance of ServiceNow CMDB solutions for the organization.
• Gather requirements from stakeholders and propose CMDB solutions.
• Conduct CMDB analysis to identify improvements and optimizations.
• Develop and maintain CMDB processes and workflows per ITIL standards.
• Configure and customize ServiceNow CMDB modules including Asset Management and Configuration Management.
• Collaborate with ServiceNow teams to ensure integration with other modules.
• Ensure adherence to ServiceNow platform architecture and best practices.
• Provide technical support and troubleshooting for CMDB solutions.
• Stay updated with ServiceNow CMDB developments and propose appropriate solutions.

Skills

CMDB analysis

ServiceNow CMDB

ITIL best practices

Tools

ServiceNow CMDB

Job description

5+ years of experience in Configuration Management and ServiceNow CMDB module. Strong technical skills in CMDB analysis and knowledge of ITIL best practices would be essential.

As a ServiceNow CMDB analyst, primary responsibility would be to support the implementation and maintenance of Configuration Management Database (CMDB) solutions for organizations that use the ServiceNow platform. This would require expertise in CMDB analysis, ServiceNow CMDB module, and ITIL best practices.

Key Duties And Responsibilities May Include

• Supporting the implementation and maintenance of ServiceNow CMDB solutions that meet the needs of the organization.
• Assisting in the gathering of requirements from stakeholders and recommending solutions that meet their needs.
• Conducting CMDB analysis to identify areas for improvement and optimization.
• Developing and maintaining CMDB processes and workflows based on industry best practices and ITIL standards.
• Configuring and customizing ServiceNow CMDB modules including Asset Management and Configuration Management.
• Collaborating with other ServiceNow functional teams to ensure effective integration of CMDB solutions with other ServiceNow modules.
• Ensuring adherence to ServiceNow platform architecture and best practices.
• Providing technical support and troubleshooting for CMDB solutions.
• Keeping up-to-date with the latest ServiceNow CMDB developments and recommending appropriate solutions to meet evolving business needs.

Additionally, good communication and collaboration skills are required to effectively work with stakeholders and other ServiceNow functional teams. Experience with Agile software development methodologies would also be beneficial.

CSA is must

CIS will be added advantage

Duties

ServiceNow CMDB Analyst