CMDB analyst

Tekskills Inc.; Chennai; Hybride; INR 800 000 - 1 200 000; Plein temps

Résumé du poste

Tekskills Inc. in Chennai is seeking an ITSM specialist focused on CMDB to join our team and support CMDB implementations and ITIL-aligned processes.

The ideal candidate has 4-6 years of ITSM experience with CMDB expertise, ServiceNow CMDB proficiency, and a track record of training teams on standards and policy.

Qualifications

• 4-6 years' combined experience in ITSM, focused on CMDB.
• Understanding of ITIL and ITSM fundamentals with CMDB expertise.
• Preferred experience with CMDB or transitioning ITSM tools.
• Good knowledge on ServiceNow CMDB.
• ITIL v3 or ITIL 4 certification.
• Experience with continuous improvement methods and process automation.
• Experience with developing and delivering training on process, standards, and policy.

Connaissances

ITSM process

CMDB

Process automation

Training delivery

ITIL knowledge

ITSM tool migration

Formation

ITIL v3/v4 certification

Outils

ServiceNow CMDB

Description du poste

• 4-6 years' combined experience in ITSM process, mainly in CM DB area.
• Understanding of ITIL and ITSM fundamentals with an expertise in the CM DB process.
• (Preferred) Experience with CM DB or transitioning ITSM tools from one to another
• Good knowledge on Service Now CM DB
• ITIL 3 or ITIL 4 certification
• Experience with continuous improvement methods and process automation
• Experience with developing and delivering training on process, standards, and policy