Senior Specialist - Cloud & Infra Management

LTM; Hyderabad; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

LTM is seeking a CMDB Data Quality Specialist to design, monitor, and optimize CMDB data quality and governance within ServiceNow. You will own data models, documentation, and adherence to ITIL best practices, collaborating with IT teams to ensure accurate CMDB representations.

The role emphasizes continuous improvement of CMDB health, data integrity, and integration processes, acting as SME for CMDB data structure and quality across the organization.

Qualifications

• Bachelors or Masters in Computer Science, Information Technology, or related field.
• Proven experience with ServiceNow CMDB module and CMDB Health Discovery, CSDM.
• ItIL principles, especially SACM, should be well understood.
• Experience in data modeling, governance and data quality for large IT environments.
• Familiar with IT infrastructure components and how they map in a CMDB.
• Knowledge of data integration patterns and tools.
• Ability to design data models and document standards and guidelines.

Responsibilities

• Design, implement and monitor data quality controls in the CMDB.
• Monitor CMDB health, performance and data integrity regularly.
• Contribute to CMDB data model evolution and integration processes.
• Advise on CMDB governance and adherence to ITIL/CMDB standards.
• Create and maintain comprehensive CMDB documentation.
• Provide SME guidance on CMDB data structure and quality.

Skills

CMDB

ServiceNow CMDB

ITIL SACM

Data modeling

Data governance

Data quality

Documentation

CMDB relationships

Education

Bachelor's or Master's in Computer Science / Information Technology

Tools

ServiceNow Platform

CSDM

Job description

• CMDB Data Quality ControlDesign implement and continuously monitor controls to ensure the quality completeness accuracy and consistency of CI data and relationships within the ServiceNow CMDB
• CMDB Health Monitoring AnalysisConduct regular monitoring and analysis of CMDB health performance and data integrity to proactively identify discrepancies inconsistencies and areas for improvement
• CMDB Design OptimizationContribute to the continuous evolution and optimization of the CMDB data model schema and integration processes in collaboration with the CMDB Product Owner and CMDBITOM Architect
• CMDB Governance StandardsAdvise on and ensure adherence to ServiceNow and ITIL best practices for configuration management contributing to the establishment and enforcement of CMDB governance standards
• CMDB Documentation ManagementOwn the creation maintenance and update of comprehensive CMDB documentation including data models process flows technical standards and guidelines
• Data Request Management ValidationReview and process requests for data insertion or modification within the CMDB ensuring strict adherence to established data integrity rules and processes
• CMDB Expertise GuidanceAct as a subject matter expert for CMDB data structure and quality providing internal guidance and support to relevant IT teams on CMDB usage and best practices
• Ensure the overall integrity accuracy and operational efficiency of the ServiceNow CMDBas a critical source of truth for IT assets and services focusing on data quality and control
• Design implement and monitor robust data quality controls and processeswithin the CMDB to ensure the completeness accuracy and consistency of Configuration Items CIs and their relationships
• Be responsible for the creation maintenance and update of comprehensive CMDB documentation including data models processes standards and guidelines ensuring its accuracy and accessibility
• Perform regular monitoring and analysis of CMDB health and performance identifying discrepancies inconsistencies and areas for improvement to maintain a reliable and uptodate repository
• Act as a subject matter expert for CMDB data structure and quality providing internal guidance and support to ensure adherence to established standards and best practices

Required Skills Experience

• Bachelors or Masters degree in Computer Science Information Technology or related field
• Proven experience with ServiceNow platform specifically the CMDB module and its capabilities CMDB Health Discovery Common Service Data Model CSDM
• Solid understanding of ITIL principles particularly Configuration Management Service Asset and Configuration Management SACM
• Experience in data modeling data governance and data quality management for largescale IT environments
• Familiarity with IT infrastructure components servers networks cloud services applications and how they are represented and related within a CMDB
• Knowledge of data integration patterns and tools
• Demonstrated strong capability in designing data models workflows and formalizing comprehensive documentation related to CMDB