Cluster Manager (Quick Commerce)

Pico Xpress; Mumbai; On-site; INR 2,400,000 - 4,800,000; Full time

Job summary

Pico Xpress in Mumbai is seeking a seasoned operations leader to own end-to-end last-mile execution across the Mumbai/Pune cluster, driving on-time delivery, rider productivity, and service quality.

You will manage Team Leads and city operations, build high-performing teams, forecast manpower, monitor KPIs, coordinate with clients and dark stores, handle escalations, and scale the network as the business expands in the region.

Qualifications

• 4–8+ years in logistics or hyperlocal last-mile ops.
• Hands-on management of large rider fleets and multi-location ops.
• Strong analytical and problem-solving skills.
• Experience leading ground teams in fast-growth environments.
• Willingness to travel across clusters.
• Experience with quick-commerce ops preferred.

Responsibilities

• Drive daily delivery performance including SLA and on-time delivery.
• Manage Team Leads and city operations for seamless execution.
• Build, train, and retain high-performing operations teams.
• Forecast manpower and rider availability.
• Monitor metrics and implement improvements.
• Coordinate with clients, dark stores, and stakeholders.
• Handle escalations and ensure service excellence.
• Identify cost-saving process improvements.
• Scale operations as the business expands regionally.

Skills

Last-mile operations

Fleet management

People management

Operations analytics

Problem solving

Cross-functional coordination

Tools

Excel

Data dashboards

Job description

Job Summary

Own end-to-end last-mile operations across the Mumbai/Pune cluster.

Responsibilities

• Drive daily delivery performance, including SLA, on-time delivery, rider productivity, and order success rates.
• Manage Team Leads and city operations to ensure seamless execution.
• Build, train, and retain high-performing operations teams.
• Forecast manpower requirements and ensure adequate rider availability.
• Monitor key operational metrics and implement corrective actions to improve efficiency.
• Coordinate with client operations, dark stores, and internal stakeholders for smooth execution.
• Handle escalations and ensure service excellence.
• Identify process improvements to reduce costs while improving customer experience.
• Scale operations as the business expands across the region.

Requirements

• 4-8+ years of experience in logistics, quick commerce, or hyperlocal last-mile operations.
• Hands-on experience managing quick-commerce last-mile operations is mandatory.
• Proven experience managing large rider fleets and multiple locations.
• Strong analytical and operational problem-solving skills.
• Experience leading ground teams in a high-growth environment.
• Comfortable working with operational dashboards and performance metrics.
• Willingness to travel across the Coimbatore cluster.

Preferred Experience

• Experience with Blinkit, Zepto, Swiggy Instamart, Flipkart Minutes, BigBasket Now, Dunzo, or similar quick-commerce operations.
• Experience scaling multi-city operations.

Skills

• quick commerce
• last-mile delivery
• Fleet Management