Cluster Manager Operations (Pune)

Youthville; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Salary incentives

Career growth

Job summary

Youthville is hiring a Cluster Manager – Operations in Pune to lead 4–10 co-living and student housing properties. You will drive occupancy, cost efficiency, and resident satisfaction while mentoring on-ground teams across housekeeping, security, and facilities.

The role requires 5–8 years in related fields, strong leadership, and travel between properties. Join a fast-growing youth hospitality brand with a focus on community and service excellence.

Qualifications

• Bachelor's degree in Hospitality, Business Administration, or Facility Management.
• 5–8 years of experience in co-living, hospitality, property, or facility management.
• Proven multi-property cluster management experience.
• Strong leadership and decision-making skills.
• Proficiency in MS Office, CRM tools, and property management systems.
• Willingness to travel frequently between properties.

Responsibilities

• Oversee day-to-day operations of 4–10 co-living properties within the cluster.
• Drive occupancy, renewals, and cost efficiency while maintaining service quality.
• Lead, mentor, and manage on-site teams including Property Managers, Housekeeping, Security.
• Coordinate with vendors for repairs and facility services.
• Prepare annual budgets and present operational performance reports.
• Ensure compliance with fire, safety norms and local regulations.

Skills

Leadership

People management

Operational planning

Vendor management

Budgeting

Communication

Education

Bachelor's degree in Hospitality, Business Administration, or Facility Management

Tools

MS Office

CRM tools

Property management systems

Job description

Youthville Serviced Accommodation | Full time

Student Housing & Co-Living | Ownthe operations behind unforgettable living experiences

Location

Pune

Reporting To

Vice President – Operations

Experience

5–8 years

Industry Preference

Hospitality / Co-Living /Property Management / Facility Management

Working Days

6 Days

Working Hours

Youthvilleisn't just a place to stay — it's a place to belong. We're building India'smost loved youth hospitality brand: fully-managed, community-driven co-livingand student housing spaces that turn strangers into friends and flats intohomes. With a hospitality-first mindset, a fast-growing footprint, and anambitious 10X growth journey ahead, Youthville is where young, energetic peoplecome to build careers as vibrant as the communities we create.

Our Vision

Tobecome India's most trusted and preferred youth hospitality brand — creatingmemorable living experiences and vibrant communities for students,professionals, and travellers across the country.

Our Mission

• Provide safe, comfortable, andcommunity-driven accommodation experiences.
• Deliver exceptional hospitalitywith customer satisfaction at the core.
• Build long-term relationshipswith students, corporates, institutions, and travellers.
• Continuously innovate and expandwhile maintaining high service standards and operational excellence.

RoleOverview

Think of yourself as the conductor of a multi-propertyorchestra — where housekeeping, security, vendors, budgets, and residents allneed to hit the right note, every single day. As Cluster Manager – Operations,you'll take end-to-end ownership of 4–10 Youthville co-living and studenthousing properties, driving occupancy, resident happiness, cost efficiency, andoperational excellence — while mentoring the on-ground teams who bring it allto life

Requirements

KeyResponsibilities

Operational Management

• Oversee day-to-day operations of4–10 co-living properties within the assigned cluster.
• Ensure high standards ofcleanliness, maintenance, safety, and hygiene across all properties.
• Monitor and optimize utilityconsumption, facility upkeep, and preventive maintenance.
• Ensure strict implementation andadherence to SOPs and brand guidelines.
• Drive operational efficiency andcost control without compromising service quality.
• Prepare annual budgets, trackexpenses, and present operational performance reports.
• Lead, mentor, and manage on-siteteams including Property Managers, Housekeeping, Security, and Support Staff.
• Conduct regular trainingsessions, performance reviews, and audits.
• Coordinate with vendors forrepairs, AMC contracts, housekeeping, security, and facility services.
• Ensure vendor SLAs are met andservices are delivered as per agreed standards.
• Drive and maintain highoccupancy levels through renewals and collaboration with sales teams and localbrokers.
• Support pricing strategies bymonitoring market trends, demand patterns, and competitor benchmarks.
• Ensure timely rent collection,minimize outstanding dues, and track receivables.
• Support marketing andpromotional initiatives in coordination with central teams.

Resident Experience &Community Building

• Ensure prompt and effectiveresolution of resident grievances through on-ground teams.
• Maintain a customer-firstapproach across all resident touchpoints.
• Conduct regular residentsatisfaction audits and experience reviews.
• Plan and execute communityengagement activities and events to enhance retention.
• Conduct quarterly residentmeetings to capture feedback and improve service quality.

Reporting, Compliance &Audits

• Maintain and present MIS reportscovering occupancy, revenue, expenses, complaints, and maintenance.
• Ensure statutory and regulatorycompliance, including fire & safety norms, local licenses and approvals,and resident police verification.
• Conduct regular hygiene, safety,and operational audits across all properties.

WhatYou Bring

• Bachelor's degree (Hospitality,Business Administration, Facility Management preferred).
• 5–8 years of experience inco-living, hospitality, property, or facility management.
• Proven experience in managingmulti-property clusters.
• Strong leadership, peoplemanagement, and decision-making skills.
• Excellent problem-solving andoperational planning abilities.
• Proficiency in MS Office, CRMtools, and property management systems.
• Willingness to travel frequentlybetween properties within the cluster.

WhyYou'll Love Working Here

• A real shot at owning outcomes,not just tasks — we hand you the wheel early.
• Attractive salary package plusperformance incentives.
• Career growth at the speed ofour expansion — we're growing fast, and so will you.
• An energetic, young, andsupportive team that has each other's backs.
• Front-row exposure to startupculture, leadership decisions, and a brand being built in real time.
• The scale and variety of runninga whole cluster — no two days look the same.