Cluster Manager Operations (Mumbai)

Youthville; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Startup culture exposure

Job summary

Youthville seeks a Sales & Operations Manager for Mumbai to drive occupancy and oversee daily property operations. You’ll visit colleges, institutes and corporates to build partnerships, convert leads, and close deals while also managing on-site teams to ensure first-class service across all Youthville properties.

You’ll split your time between sales and operations, bringing a hospitality mindset, hunger for growth, and strong leadership to a fast-expanding youth housing brand in Mumbai.

Qualifications

• 5–8 years of experience in co-living, hospitality, real estate, student housing, or B2B/B2C sales.
• Proven track record of achieving sales and occupancy targets, including institutional/B2B tie-ups.
• Willingness for regular field visits to colleges, institutes, and corporates.
• Strong leadership and decision-making skills.
• Excellent negotiation and relationship-building abilities.
• Proficiency in MS Office and CRM tools.
• Willingness to travel frequently within Mumbai and to other cities.

Responsibilities

• Conduct regular client visits — colleges, institutes, corporates, and organizations — to generate leads and build long-term partnerships.
• Own and drive occupancy retention across all Mumbai properties through proactive renewal strategies and resident relationship management.
• Build and manage B2B tie-ups with colleges, universities, and institutes for bulk bookings, MOUs, and long-term accommodation partnerships.
• Drive B2C sales through walk-ins, digital leads, referrals, and local broker networks to convert prospects into residents.
• Own the complete sales funnel — from lead generation and site visits to negotiation, conversion, and onboarding.
• Support pricing strategies by monitoring market trends, demand patterns, and competitor benchmarks.
• Ensure timely rent collection, minimize outstanding dues, and track receivables.
• Track and report sales pipeline, conversion ratios, and occupancy trends to leadership.
• Coordinate with central marketing teams on promotional campaigns and lead-generation initiatives.
• Oversee day-to-day operations of Youthville properties within the assigned Mumbai cluster.
• Ensure high standards of cleanliness, maintenance, safety, and hygiene across all properties.

Skills

Leadership

People management

Negotiation

Relationship building

Problem solving

MS Office

CRM tools

Property management systems

Travel willingness

Education

Bachelor's degree in Hospitality, Business Administration, Sales & Marketing, Facility Management

Job description

Youthville Serviced Accommodation | Full time

Own occupancy, own growth, own Mumbai —where sales hustle meets operational excellence

Location

Reporting To

Vice President – Operations

Experience

5–8 years

Industry Preference

Hospitality / Co-Living / RealEstate / Student Housing

Working Days

6 Days

Working Hours

Youthvilleisn't just a place to stay — it's a place to belong. We're building India'smost loved youth hospitality brand: fully-managed, community-driven co-livingand student housing spaces that turn strangers into friends and flats intohomes. With a hospitality-first mindset, a fast-growing footprint, and anambitious 10X growth journey ahead, Youthville is where young, energetic peoplecome to build careers as vibrant as the communities we create.

Our Vision

Tobecome India's most trusted and preferred youth hospitality brand — creatingmemorable living experiences and vibrant communities for students,professionals, and travellers across the country.

Our Mission

• Provide safe, comfortable, andcommunity-driven accommodation experiences.
• Deliver exceptional hospitalitywith customer satisfaction at the core.
• Build long-term relationshipswith students, corporates, institutions, and travellers.
• Continuously innovate and expandwhile maintaining high service standards and operational excellence.

RoleOverview

Thisisn't a role for someone who wants to sit behind a desk and watch occupancynumbers move on their own. As Sales & Operations Manager for Mumbai, you'llbe out in the field — visiting colleges, institutes, and corporates to buildpartnerships, meeting prospective residents, and closing deals — while alsoowning the day-to-day operations that keep every Youthville property runningsmoothly. You'll wear two hats every single day: the hustle of a sales leaderand the precision of an operations manager, both in service of one goal — full,happy, thriving properties across Mumbai.

Requirements

KeyResponsibilities

• Conduct regular client visits —colleges, institutes, corporates, and organizations — to generate leads andbuild long-term partnerships.
• Own and drive occupancyretention across all Mumbai properties through proactive renewal strategies andresident relationship management.
• Build and manage B2B tie-upswith colleges, universities, and institutes for bulk bookings, MOUs, andlong-term accommodation partnerships.
• Drive B2C sales throughwalk-ins, digital leads, referrals, and local broker networks to convertprospects into residents.
• Own the complete sales funnel —from lead generation and site visits to negotiation, conversion, andonboarding.
• Support pricing strategies bymonitoring market trends, demand patterns, and competitor benchmarks.
• Ensure timely rent collection,minimize outstanding dues, and track receivables.
• Track and report sales pipeline,conversion ratios, and occupancy trends to leadership.
• Coordinate with centralmarketing teams on promotional campaigns and lead-generation initiatives.

Operational Management

• Oversee day-to-day operations ofYouthville properties within the assigned Mumbai cluster.
• Ensure high standards ofcleanliness, maintenance, safety, and hygiene across all properties.
• Monitor and optimize utilityconsumption, facility upkeep, and preventive maintenance.
• Ensure strict implementation andadherence to SOPs and brand guidelines.
• Drive operational efficiency andcost control without compromising service quality.
• Prepare budgets, track expenses,and present operational and sales performance reports.
• Lead, mentor, and manage on-siteteams including Property Managers, Housekeeping, Security, and Support Staff.
• Conduct regular trainingsessions, performance reviews, and audits.
• Coordinate with vendors forrepairs, AMC contracts, housekeeping, security, and facility services.
• Ensure vendor SLAs are met andservices are delivered as per agreed standards.

Resident Experience &Community Building

• Ensure prompt and effectiveresolution of resident grievances through on-ground teams.
• Maintain a customer-firstapproach across all resident touchpoints.
• Conduct regular residentsatisfaction audits and experience reviews.
• Plan and execute communityengagement activities and events to enhance retention.
• Conduct quarterly residentmeetings to capture feedback and improve service quality.

Reporting, Compliance &Audits

• Maintain and present MIS reportscovering occupancy, revenue, sales pipeline, expenses, complaints, andmaintenance.
• Ensure statutory and regulatorycompliance, including fire & safety norms, local licenses and approvals,and resident police verification.
• Conduct regular hygiene, safety,and operational audits across all properties.

WhatYou Bring

• Bachelor's degree (Hospitality,Business Administration, Sales & Marketing, Facility Management preferred).
• 5–8 years of experience inco-living, hospitality, real estate, student housing, or B2B/B2C sales roles.
• Proven track record of achievingsales and occupancy targets, ideally including institutional or B2B tie-ups.
• Willingness and enthusiasm forregular field visits to colleges, institutes, and corporates.
• Strong leadership, peoplemanagement, and decision-making skills.
• Excellent negotiation,relationship-building, and problem-solving abilities.
• Proficiency in MS Office, CRMtools, and property management systems.
• Willingness to travel frequentlywithin Mumbai and occasionally to other cities.

WhyYou'll Love Working Here

• A real shot at owning outcomes,not just tasks — we hand you the wheel early.
• Attractive salary package plusperformance incentives.
• Career growth at the speed ofour expansion — we're growing fast, and so will you.
• An energetic, young, andsupportive team that has each other's backs.
• Front-row exposure to startupculture, leadership decisions, and a brand being built in real time.
• A rare dual role that blends thethrill of sales with the ownership of operations.
• Direct impact on Youthville'sgrowth in one of India's most exciting markets — Mumbai.