Cluster Manager – Operations (Co-Living & Hospitality)

Uniliv; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Opportunity to grow into City Head / Regional Leadership roles

Work directly with leadership and decision-makers

Job summary

UniLiv in Bengaluru is seeking a Cluster Manager – Operations to oversee the operational excellence of multiple properties. The role involves managing a team while ensuring financial performance and a high-quality resident experience. Ideal candidates have 5–8 years of experience in hospitality or property management and strong problem-solving skills. This leadership position offers an exciting opportunity to shape operational systems in a high-growth environment.

Qualifications

• 5–8 years of experience in hospitality, co-living, or facility management.
• Strong capability in handling scale and complexity in operations.
• Proven ability to maintain process discipline under pressure.

Responsibilities

• Own end-to-end operations across multiple properties.
• Drive occupancy and retention metrics at cluster level.
• Lead and manage operational teams for consistently high performance.
• Ensure adherence to SOPs and safety protocols.
• Collaborate seamlessly between central and on-ground teams.

Skills

Multi-site operations management

Problem-solving in high-pressure environments

Operational excellence

Job description

Cluster Manager – Operations (Co-Living & Hospitality)

UniLiv is one of India’s fastest-growing co-living platforms, building a new category of tech-enabled, hospitality-led living experiences for students and young professionals.

We don’t just manage properties — we build high-performance living ecosystems where operations, experience, and community come together to drive retention, satisfaction, and scalable growth.

Role Overview

As a Cluster Manager – Operations, you will be the business owner for a cluster of properties — responsible for ensuring operational excellence, financial performance, and a consistently premium resident experience. This is not just an operations role. It is a P&L + people + experience leadership role. You will lead from the front — driving discipline, building strong on-ground teams, and ensuring UniLiv standards are executed flawlessly across every property in your cluster.

Key Responsibilities

• Own end-to-end operations across 4–6 properties (800–1,500 beds approx.)
• Drive occupancy, collections, and retention metrics at cluster level
• Ensure each property operates as a high-performing unit
• Lead and manage Unit Leads, housekeeping, and facilities teams
• Build a disciplined, hospitality-first culture on ground
• Train teams on SOPs, service standards, and escalation handling
• Ensure strong accountability and performance tracking

Resident Experience Excellence

• Ensure high NPS/CSAT through consistent service delivery
• Act as the final escalation point for complex resident concerns
• Work closely with the Central CX team to close feedback loops
• Drive community engagement and experience-led retention

Operational Discipline & SOP Adherence

• Ensure strict adherence to:
  • SOPs
  • Safety protocols
  • Statutory compliance
• Conduct regular audits and surprise checks across properties
• Drive cost optimization without compromising experience
• Manage vendor performance, contracts, and SLAs
• Monitor budget adherence and operational efficiency metrics

Cross-Functional Execution

• Collaborate with:
  • Ensure seamless coordination between central and on-ground teams

Reporting & Governance

• Maintain strong reporting hygiene:
  • Weekly reviews
  • Monthly cluster performance reports
  • Track key metrics:
    • Occupancy
    • Collections
    • Complaint TAT
    • Resident satisfaction
    • Cost per bed

Who Should Apply

• 5–8 years of experience in:
  • Hospitality / Hotels
  • Co-living / Student Housing
  • Facility / Property Management
• Strong capability in:
  • Multi-site operations management
  • Problem-solving in high-pressure environments
  • Proven ability to:
    • Handle scale + complexity simultaneously
    • Maintain process discipline while moving fast

What We’re Looking For

• Owners, not operators
• People who can run a cluster like a business
• Ability to bring structure in chaos and scale systems on ground

Why Join UniLiv

• Be part of a high-growth, category-defining company
• Work directly with leadership and decision-makers
• Build and scale real operational systems across cities
• Opportunity to grow into City Head / Regional Leadership roles