Cluster Manager (Hospitality & Coliving)

Uniliv; Delhi; On-site; INR 1,200,000 - 1,500,000; Full time

Benefits offered by this job

High-growth environment

Direct work with leadership

Opportunities for career advancement

Job summary

A leading co-living platform in South Delhi is seeking a Cluster Manager – Operations. This role involves owning operations across multiple properties, driving occupancy and collections. Candidates should have 5–8 years of experience in hospitality or property management, with strong problem-solving skills. The position requires building a disciplined, hospitality-first culture and maintaining operational excellence effectively. Join to contribute to a high-growth organization with opportunities for advancement into leadership roles.

Qualifications

• 5–8 years of experience in hospitality, co-living, or facility management.
• Proven handling of scale and complexity.
• Ability to maintain process discipline and fast execution.

Responsibilities

• Own operations across 4–6 properties.
• Drive occupancy, collections, and retention metrics.
• Build a hospitality-first culture on ground.
• Ensure strong accountability and performance tracking.

Skills

Multi-site operations management

Problem-solving in high-pressure environments

People management

Business acumen

Job description

Cluster Manager – Operations (Co-Living & Hospitality)

📍 Location: South Delhi / Multi-City Clusters

📩 Apply at: [e-mail]

About UniLiv

UniLiv is one of India’s fastest-growing co-living platforms, building a new category of tech-enabled, hospitality-led living experiences for students and young professionals.

We don’t just manage properties — we build high-performance living ecosystems where operations, experience, and community come together to drive retention, satisfaction, and scalable growth.

Role Overview

As a Cluster Manager – Operations, you will be the business owner for a cluster of properties — responsible for ensuring operational excellence, financial performance, and a consistently premium resident experience.

This is not just an operations role.

This is a P&L + people + experience leadership role.

You will lead from the front — driving discipline, building strong on-ground teams, and ensuring UniLiv standards are executed flawlessly across every property in your cluster.

Key Responsibilities

• Own end-to-end operations across 4–6 properties (800–1,500 beds approx.)


• Drive occupancy, collections, and retention metrics at cluster level


• Ensure each property operates as a high-performing unit


• Lead and manage Unit Leads, housekeeping, and facilities teams


• Build a disciplined, hospitality-first culture on ground


• Train teams on SOPs, service standards, and escalation handling


• Ensure strong accountability and performance tracking

3. Resident Experience Excellence

• Ensure high NPS/CSAT through consistent service delivery


• Act as the final escalation point for complex resident concerns


• Work closely with the Central CX team to close feedback loops


• Drive community engagement and experience-led retention

4. Operational Discipline & SOP Adherence

• Ensure strict adherence to:


• SOPs


• Safety protocols


• Statutory compliance


• Conduct regular audits and surprise checks across properties


• Drive cost optimization without compromising experience


• Manage vendor performance, contracts, and SLAs


• Monitor budget adherence and operational efficiency metrics

6. Cross-Functional Execution

• Collaborate with:


• Ensure seamless coordination between central and on-ground teams

7. Reporting & Governance

• Maintain strong reporting hygiene:


• Weekly reviews


• Monthly cluster performance reports


• Track key metrics:


• Occupancy


• Collections


• Complaint TAT


• Resident satisfaction


• Cost per bed

Who Should Apply

• 5–8 years of experience in:


• Hospitality / Hotels


• Co-living / Student Housing


• Facility / Property Management


• Strong capability in:


• Multi-site operations management


• Problem-solving in high-pressure environments


• Proven ability to:


• Handle scale + complexity simultaneously


• Maintain process discipline while moving fast

What We’re Looking For

• Owners, not operators


• People who can run a cluster like a business


• Ability to bring structure in chaos and scale systems on ground

Why Join UniLiv

• Be part of a high-growth, category-defining company


• Work directly with leadership and decision-makers


• Build and scale real operational systems across cities


• Opportunity to grow into City Head / Regional Leadership roles