Client Support Specialist

CanApprove; Thrissur; On-site; INR 180,000 - 300,000; Full time

Job summary

CanApprove is seeking a Customer Support Executive in Thrissur, Kerala, to provide excellent service to clients via multiple channels. You will address inquiries, resolve issues, and ensure smooth client interactions with a customer-centric approach.

The role emphasizes strong communication, problem-solving abilities, and meticulous documentation, with responsibilities including client interaction, issue resolution, and maintaining records and reports on feedback and satisfaction.

Qualifications

• Strong communication skills and a customer-centric mindset.
• Ability to handle inquiries via phone, email, chat, or in-person meetings.
• Proactive problem-solving and escalation when required.

Responsibilities

• Respond to client inquiries via phone, email, chat, or in-person meetings.
• Identify and resolve client issues promptly and efficiently.
• Maintain accurate documentation of client interactions and resolutions.
• Prepare reports on client feedback and satisfaction levels.

Job description

CUSTOMER SUPPORT EXECUTIVE

Position Overview: A Customer Support Executive is responsible for providing excellent service to clients by addressing their inquiries, resolving issues, and ensuring a smooth process for all client interactions. This role requires strong communication skills, problem-solving abilities, and a customer-centric attitude.

Key Responsibilities:

Client Interaction

• Respond to client inquiries via phone, email, chat, or in-person meetings.
• Understand and address client needs, concerns, and feedback.
• Maintain a positive, empathetic, and professional attitude toward clients.

Issue Resolution

• Identify and resolve client issues promptly and efficiently.
• Escalate complex issues to higher management or relevant departments when necessary.
• Follow up with clients to ensure their issues are fully resolved and they are satisfied with the service.

Documentation and Reporting

• Do the processing activities of the countries assigned
• Ensure proper documentation of the data is done.
• Maintain detailed and accurate records of client interactions, issues, and resolutions.
• Prepare reports on client feedback, recurring issues, and overall satisfaction levels.
• Suggest improvements to processes and procedures based on client feedback and observations.