Customer Support Executive

cult fit; Raipur; On-site; INR 250,000 - 400,000; Full time

Job summary

Cult Fit in Raipur, India is seeking a customer service representative to manage high call volumes and build lasting relationships with customers. You will identify needs, provide accurate information, and maintain records to ensure satisfaction.

Strong communication, active listening, and multitasking abilities are essential to meet targets and deliver quality service. The role requires a customer-first attitude and adherence to company procedures.

Qualifications

• Experience in customer support roles.
• Strong phone handling and active listening skills.
• Excellent communication and presentation abilities.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Manage large amounts of incoming phone calls.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information using the right tools.
• Meet personal and team sales targets and call handling quotas.
• Handle customer complaints, provide solutions and follow up to ensure resolution.
• Keep records of customer interactions and maintain documents.
• Follow procedures and policies and go the extra mile to engage customers.

Skills

Customer support experience

Phone handling

Active listening

Communication skills

Time management

Job description

Responsibility:

• Manage large amounts of incoming phone calls
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Requirement:

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively