Client Support Executive

InCruiter India Private Limited; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

InCruiter India Private Limited in Bengaluru is seeking a Client Support Executive to build strong relationships with strategic clients and ensure an exceptional customer experience. The role acts as a bridge between clients and internal teams to drive satisfaction and long-term business growth.

You will understand client objectives, propose solutions, ensure timely delivery, resolve issues, and collaborate with sales to identify growth opportunities within existing accounts.

Qualifications

• Experience as a Client Support or Client Success role.
• Strong communication and interpersonal abilities.
• Background in sales, client servicing, and account management.
• Excellent problem-solving and negotiation skills.

Responsibilities

• Understand client requirements and objectives.
• Expand relationships by proposing solutions aligned with client goals.
• Ensure timely delivery and seamless client experience.
• Act as primary contact between client and internal teams.
• Resolve client issues to maintain trust and partnerships.
• Collaborate with sales and cross-functional teams to identify growth.
• Generate additional business opportunities for long-term partnerships.
• Prepare reports, progress updates, and forecasts.
• Maintain high client engagement and ensure client success.
• Develop trust-based relationships for long-term retention.

Skills

Client relationship management

Communication skills

Sales & account management

Negotiation & conflict resolution

Organizational skills

MS Office Suite

Education

Bachelor's or Master's degree in Business Administration or Marketing

Tools

MS Office Suite

Job description

Job Summary

Position Name: Client support Executive

Experience: 1+ years

We are looking for a dynamic and client-focused Client support Executive to build strong relationships with our strategic clients and ensure exceptional customer experience. The ideal candidate will act as a bridge between clients and internal teams, drive client satisfaction, and contribute towards long-term business growth.

Responsibilities

• Understanding client requirements and business objectives thoroughly
• Expanding relationships with existing clients by continuously proposing solutions that align with their goals
• Ensuring timely delivery of services and seamless client experience
• Acting as the primary point of contact between client and internal teams
• Resolving client issues and complaints efficiently to maintain trust and strengthen partnerships
• Collaborating with sales and cross-functional teams to identify growth opportunities within existing accounts
• Generating additional business opportunities that lead to long-term partnerships
• Preparing regular reports, progress updates, and forecasts using key account metrics
• Maintaining high levels of client engagement and ensuring client success
• Developing strong trust-based relationships with key clients to ensure long-term retention and satisfaction

Requirements

• Proven experience as a Client support Executive or Client Success professional.
• Strong communication and interpersonal skills with the ability to build relationships across all organizational levels
• Experience in sales, client servicing, and solution-based account management
• Excellent problem-solving, negotiation, and conflict-resolution skills
• Strong organizational and multitasking abilities
• Ability to manage deadlines and work efficiently in a fast-paced environment
• Proficiency in MS Office Suite (Excel, PowerPoint, Word, etc.)
• Bachelor s or Master s degree in Business Administration, Marketing, or a relevant field
• Strong ethics, ownership mindset, self-discipline, and teamwork capabilities