Customer Service / Sales Executive

Vrinda International; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Vrinda International in Mumbai seeks a dynamic Customer Service and Sales Executive to serve as the primary contact for clients in our Communications sector. The role focuses on delivering exceptional service while actively driving revenue through sales techniques.

The ideal candidate has at least one year of relevant experience, strong communication and problem-solving skills, and a collaborative mindset to work with internal teams and manage client data.

Qualifications

• Minimum of one year of relevant work experience.
• Strong problem-solving skills in fast-paced environments.
• Excellent interpersonal and teamwork abilities.
• Proficiency with standard computer applications.
• Strong verbal communication and client interaction experience.

Responsibilities

• Deliver outstanding customer support by addressing inquiries and resolving issues.
• Identify and pursue sales opportunities and convert leads.
• Apply analytical thinking to troubleshoot customer problems.
• Collaborate with internal teams to ensure seamless service delivery.
• Use computer systems to manage client data and generate reports.
• Engage with clients through clear verbal communication to build trust.

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Verbal communication

Data handling

Tools

CRM software

MS Excel

Job description

Job Description

Summary

We are seeking a dynamic Customer Service and Sales Executive to join our Communications sector team. In this vital role, the successful candidate will serve as the primary point of contact for clients, ensuring exceptional service delivery while actively driving revenue through effective sales techniques. This position is crucial for maintaining strong client relationships and representing our brand with professionalism and enthusiasm.

Responsibilities

• Deliver outstanding customer support by addressing inquiries and resolving issues with a positive and solution-oriented mindset.
• Identify and pursue sales opportunities, utilizing persuasive communication skills to convert leads into successful transactions.
• Apply analytical thinking to troubleshoot customer problems and provide efficient, accurate solutions.
• Collaborate effectively with internal teams to ensure seamless service delivery and meet organizational goals.
• Utilize computer systems to manage client data, track interactions, and generate necessary reports.
• Engage with clients through clear and articulate verbal communication to build trust and foster long-term partnerships.

Requirements

Requirements:

• Minimum of one year of professional work experience in a relevant field.
• Demonstrated ability to maintain an optimistic outlook and a strong desire to acquire new knowledge and skills.
• Proven track record of effective problem-solving in fast-paced environments.
• Proficiency in standard computer applications and software tools.
• Excellent interpersonal abilities with a natural aptitude for working collaboratively within a team setting.
• Strong verbal communication skills capable of articulating complex ideas clearly.
• Hands-on experience in managing customer interactions and handling diverse client needs.
• Fundamental understanding of sales principles and the capacity to convince and influence potential buyers.