Client Engagement Manager

MINDTEL; Dadri; On-site; INR 1,000,000 - 2,000,000; Full time

Job summary

A leading client engagement firm located in Dadri, Uttar Pradesh, is seeking a dynamic Client Engagement Manager. This role focuses on strengthening client relationships, driving revenue growth, and identifying expansion opportunities within accounts. Candidates should have 8–15 years of experience in client engagement or business development, along with strong communication and presentation skills. A Bachelor's degree is required, and an MBA is preferred. The role involves regular client interactions, upselling, and ensuring high satisfaction levels.

Qualifications

• 8–15 years of experience in client engagement, account management, business development, or similar roles.
• Proven track record of growing client accounts and driving revenue.
• Experience in Staffing, IT Services, or Consulting.

Responsibilities

• Develop and maintain strong relationships with existing clients to ensure high satisfaction and retention.
• Identify opportunities for upselling, cross-selling, and expanding service offerings.
• Conduct regular client meetings and strategic discussions.
• Present company capabilities and proposals professionally.
• Understand client needs and align internal teams for customized solutions.
• Monitor account performance metrics and ensure revenue targets are met.

Skills

Communication skills

Presentation skills

Influencing skills

Negotiation

Commercial awareness

Strategic thinking

Education

Bachelor’s degree in business, Marketing, or related field (MBA preferred)

Job description

We are looking for a dynamic and polished Client Engagement Manager who will be responsible for strengthening client relationships, driving revenue growth, and identifying expansion opportunities within existing accounts.

The ideal candidate should possess excellent communication and presentation skills, strong business acumen, and the ability to influence stakeholders at multiple levels.

Key Responsibilities

• Develop and maintain strong relationships with existing clients to ensure high satisfaction and retention.
• Identify opportunities for upselling, cross-selling, and expanding service offerings.
• Conduct regular client meetings, business reviews, and strategic discussions.
• Present company capabilities, proposals, and value propositions in a professional and compelling manner.
• Understand client business needs and align internal teams to deliver customized solutions.
• Monitor account performance metrics and ensure revenue targets are met or exceeded.
• Collaborate with sales, delivery, and leadership teams to drive client growth strategies.
• Address escalations and ensure timely resolution of client concerns.
• Track engagement activities and maintain accurate reporting on pipeline and revenue growth.
• Excellent verbal and written communication skills.
• Strong presentation and stakeholder management skills.
• High level of professionalism and executive presence.
• Ability to build trust and long-term relationships.
• Strong negotiation and influencing abilities.
• Commercial awareness and revenue-focused mindset.
• Strategic thinking with problem-solving capabilities.

Qualifications & Experience

• Bachelor’s degree in business, Marketing, or related field (MBA preferred).
• 8–15 years of experience in client engagement, account management, business development, or similar roles.
• Proven track record of growing client accounts and driving revenue.
• Experience in [Staffing / IT Services / Consulting].