Client Success Executive

Lightrains Technolabs; Thiruvananthapuram; On-site; INR 350,000 - 700,000; Full time

Benefits offered by this job

5 Days Working

Flexible Timings

Career growth path into senior account

Job summary

Lightrains Technolabs is seeking a Client Success Executive to own post-sales relationships and act as the bridge between clients and our delivery teams. You will ensure customers achieve their desired outcomes while identifying opportunities for account growth.

You will be the primary post-live contact, proactively monitor customer health, drive retention, coordinate onboarding milestones, and support successful exits. Feedback to product and engineering teams is encouraged to improve offerings.

Qualifications

• 1+ year of experience in a client-facing role (account management, customer success, or service coordination)
• Serve as the primary point of contact for assigned accounts after they go live
• Proactively monitor customer health, identify risks, and drive retention
• Identify expansion opportunities and coordinate with the sales team on renewals and upsells
• Manage customer onboarding, delivery milestones, and successful exits
• Maintain detailed records of customer interactions and account status
• Provide feedback to product and engineering teams based on customer insights

Responsibilities

• Own post-sales relationships and act as the bridge between clients and delivery teams
• Ensure customers achieve their desired outcomes and identify opportunities for growth
• Manage onboarding, milestones, and successful exits for each account
• Monitor customer health, identify risks, and drive retention
• Coordinate renewals and upsells with the sales team
• Maintain detailed records of interactions and account status
• Provide actionable feedback to product and engineering teams from customer insights

Job description

We are looking for a Client Success Executive to own the post-sales relationship with our customers. You will be the bridge between our clients and our delivery teams, ensuring that every customer achieves their desired outcomes while identifying opportunities for account growth.

What we expect of you

• 1+ year of experience in a client-facing role (account management, customer success, or service coordination)
• Serve as the primary point of contact for assigned accounts after they go live
• Proactively monitor customer health, identify risks, and drive retention
• Identify expansion opportunities and coordinate with the sales team on renewals and upsells
• Manage customer onboarding, delivery milestones, and successful exits
• Maintain detailed records of customer interactions and account status
• Provide feedback to product and engineering teams based on customer insights

Perks and Benefits

• 5 Days Working
• Flexible Timings
• Career growth path into senior account management