Client Support Executive

Boharr Fintech Pvt Ltd; Chennai District; On-site; INR 279,000 - 502,000; Full time

Job summary

Boharr Fintech Pvt Ltd is seeking a proactive Client Support Executive to deliver exceptional support to our enterprise clients. You will assist customers with product queries, onboarding, issue resolution, and coordinate with internal product and technical teams to ensure a seamless client experience.

The role involves handling first-level support via phone, email, and tickets, ensuring timely responses and adherence to SLAs, while maintaining professional communication to uphold client

Qualifications

• Excellent verbal and written English communication.
• Strong problem-solving and analytical abilities.
• Customer-first attitude with attention to detail.
• Basic understanding of web applications and SaaS products.
• Ability to manage multiple client requests simultaneously.
• Proficiency in MS Office or Google Workspace.

Responsibilities

• Provide first-level support to enterprise clients via phone, email, and support tickets.
• Assist clients with onboarding and platform navigation.
• Troubleshoot functional issues and escalate to the development team.
• Track, document, and resolve client requests within SLAs.
• Coordinate with Product, QA, and Business teams for timely resolution.
• Maintain accurate support documentation and knowledge base articles.
• Conduct basic product demos and user training sessions when required.
• Ensure high customer satisfaction through professional and timely communication.

Skills

English communication

Problem solving

Customer focus

SaaS basics

Multitasking

MS Office / Google Workspace

Job description

We are looking for a proactive Client Support Executive to provide exceptional support to our enterprise clients. You will assist customers with product queries, onboarding, issue resolution, and coordination with internal product and technical teams to ensure a seamless client experience.

Key Responsibilities

• Provide first-level support to enterprise clients via phone, email, and support tickets.
• Assist clients with product onboarding and platform navigation.
• Troubleshoot functional issues and escalate technical problems to the development team.
• Track, document, and resolve client requests within defined SLAs.
• Coordinate with Product, QA, and Business teams for timely issue resolution.
• Maintain accurate support documentation and knowledge base articles.
• Conduct basic product demonstrations and user training sessions when required.
• Ensure high customer satisfaction through professional and timely communication.

Required Skills

• Excellent verbal and written English communication.
• Strong problem-solving and analytical abilities.
• Customer-first attitude with attention to detail.
• Basic understanding of web applications and SaaS products.
• Ability to manage multiple client requests simultaneously.
• Proficiency in MS Office or Google Workspace.