Client Success Associate

Qube Cinema; Chennai District; On-site; INR 250,000 - 360,000; Full time

Benefits offered by this job

24/7 shifts

Rotational weekly offs

Office environment

Job summary

Qube Cinema is seeking a customer support professional in Chennai to streamline client account management and enhance satisfaction. You will resolve client issues via calls, tickets, and email, while coordinating with the development team to ensure the product meets client requirements.

You will gather client feedback for feature improvements and build strong relationships with industry players, working cross-functionally to deliver a smooth customer experience.

Qualifications

• Graduation is required.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Streamline client account management to improve efficiency and client satisfaction.
• Attend/resolve client issues on calls, tickets, and mail with excellent communication.
• Coordinate between clients and the development team to meet client requirements and reduce turnaround time.
• Gather and analyze client feedback to drive product improvements and feature enhancements.
• Develop and nurture relationships with major industry players; work cross-functionally to ensure a seamless customer experience.

Skills

Communication

Verbal & written

Independent & team player

Education

Graduate degree

Job description

• Streamline client account management process, enhancing operational efficiency and improve overall client satisfaction.
• Excellent communication skills to attend/resolve client issues on calls/Tickets/Mail.
• Facilitate effective communication between clients and the development team, reducing turnaround time and ensure product meet the client's requirements.
• Gather and analyze the client feedback to enhance product features and drive continuous improvement.
• Develop and nurture strong relationships with major industry players.
• Work cross-functionally with other teams to ensure a seamless customer experience.
• Open to work in 24*7 Shifts, rotational weekly off, working from office environment
• Stay up to date on the latest technologies and trends.
  

Qualifications:

• Any Graduate.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.