Business Advisory Associate-Voice

Accenture; Gurugram District; In loco; INR 350.000 - 550.000; Tempo pieno

Descrizione del lavoro

Accenture in Gurugram, India seeks a Business Advisory Associate to support customer service operations. You will handle inbound/outbound calls, assist with complaints, order processing and inquiries, working within SLAs and cross-functional teams.

The ideal candidate holds any graduation and has 1–3 years of experience in customer service, able to work under pressure and adapt to evolving processes and systems.

Competenze

• Experience Required: inbound and outbound customer service experience.
• Experience working under pressure.
• Qualification: Any Graduation.

Mansioni

• Handle support/service escalations to/from clients.
• Transfer calls to the Tier 2 department.
• Will track and report system issues as needed.
• Stay current with system information, changes and updates.
• Comply with service level agreements.
• Support and help on Process documentation.
• Comply with the assigned schedule to cover the hours of operation.
• Comply with the account KPIs.
• Support with any other new process at the time the client requires it, if it has been officially included in our range of services.

Conoscenze

Next Generation Customer Operations -

Formazione

Any Graduation

Descrizione del lavoro

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Business Advisory Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do

We are looking for talented individuals in order to shape and contribute to the success of our new Engagement Centre. As a customer service Agent your primary role will be to assist our consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing team.

What are we looking for

Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, or trade marketing activities, the following experience and skills are required:

• Experience Required
• Inbound and Outbound customer service experience
• Experience working under pressure

Roles and Responsibilities

• Handle support/service escalations to/from clients
• Transfer calls to the Tier 2 department
• Will track and report system issues as needed
• Stay current with system information, changes and updates
• Comply with service level agreements
• Support and help on Process documentation
• Comply with the assigned schedule to cover the hours of operation
• Comply with the account KPIs
• Support with any other new process at the time the client requires it, if it has been officially included in our range of services

Qualification Any Graduation