Associates - FY27

Sutherland; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Sutherland in Hyderabad is seeking a Customer Support Consultant to handle inquiries via email, chat, calls and social channels, delivering outstanding service and meeting SLA targets.

Eligible candidates: UG/PG graduates (2026 passouts), strong English, analytics and typing skills, willingness to work night shifts, and residency within 25 km of the office.

You will participate in coaching, complete e-courses, and uphold NDA and data security policies.

Qualifications

• UG/PG graduate eligibility, 2026 passout.
• Excellent verbal and written English.
• Analytical and typing skills.
• Willingness to work night shifts.
• Reside within 25 km of the office.

Responsibilities

• Resolving requests/inquiries via email, chat or social.
• Achieving contact center statistics and SLAs (contractual metrics).
• Adhering to NDA & data security policies.
• Completing upskilling & e-courses mandated by each program.
• Attending coaching sessions & ensuring feedback is implemented.
• 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage.

Skills

English proficiency

Analytical skills

Typing skills

Night shifts

Education

UG/PG graduate

Job description

Job Description

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

• Resolving requests/inquiries made by customers via email, chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage Qualifications

Qualifications

• Eligibility Criteria : Any full time UG/PG Graduate (Arts / Science / Commerce / Engineering / Pharma / MBA / MCA) - 2026 Passout can apply
• Other Additional Skills required:
• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office