Customer service - Associate

Delhivery; North Goa; On-site; INR 300,000 - 540,000; Full time

Job summary

Delhivery in Goa is seeking a customer service professional to handle client tickets, respond to queries, and resolve issues within SLAs. You will coordinate with stakeholders for timely shipments and dispute resolution, and keep clients informed about delays and outcomes.

The role involves presenting Delhivery’s offerings, assisting with product/service questions, ensuring client satisfaction, and delivering tailored solutions.

Responsibilities

• Handling client tickets/queries and resolving within SLAs.
• Follow up and coordinate with stakeholders for prompt shipment deliveries , dispute resolution.
• Delivering information about company’s offerings and assisting clients with product/service inquiries, ensuring client satisfaction and positive service experience
• Engaging with clients to keep them informed about any operational challenges, delays and call outs
• Handling customer escalations-preparing RCA and providing the solution
• Delivering information about company’s offerings and assisting clients with product/service inquiries, ensuring client satisfaction and positive service experience
• Interact with clients, understand their needs and requirements and deliver customized solutions.
• Identify any process/product shortcomings in order to improvise the same and sharing inputs with product team on development of tailored solutions that supports client requirements by proactively asking client Feedbacks on our products & services

Job description

Job Description

• Responsible for Handling Client tickets/queries and resolving with in SLAs
• Follow up and coordinate with various stakeholders for prompt shipment deliveries , dispute resolution.
• Delivering information about company’s offerings and assisting clients with product/service inquiries, ensuring client satisfaction and positive service experience
• Engaging with clients to keep them informed about any operational challenges, delays and call outs
• Handling customer escalations-preparing RCA and providing the solution
• Delivering information about company’s offerings and assisting clients with product/service inquiries, ensuring client satisfaction and positive service experience
• Interact with clients, understand their needs and requirements and deliver customized solutions.
• Identify any process/product shortcomings in order to improvise the same and sharing inputs with product team on development of tailored solutions that supports client requirements by proactively asking client Feedbacks on our products & services