Associate / Sr. Associate - Refferal

Sutherland; Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Customer Support Consultant in Chennai to handle calls, email, chat, and social inquiries with a focus on timely resolutions. You will work to meet monthly customer satisfaction and productivity targets, adhering to data security policies.

The role requires a full-time graduate, strong English skills, good analytical and typing abilities, and flexibility to work night shifts within a 25 km radius of the office.

Qualifications

• Eligibility: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout.
• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within 25 km of our office.

Responsibilities

• Resolve customer requests via email, chat or social channels.
• Achieve contact center metrics and SLAs.
• Adhere to NDA and data security policies.
• Complete mandated upskilling and e-courses.
• Attend coaching sessions and implement feedback.
• Maintain 100% schedule adherence with low absenteeism.

Skills

Excellent English

Typing skills

Analytical skills

Night shift flexibility

Education

Graduate degree (UG/PG)

Job description

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Job Description

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issues, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

• Resolving requests/inquiries made by customers via email, chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence, no absenteeism & positively contribute to reducing program shrinkage

Qualifications

Eligibility Criteria: Any full-time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply

• Other Additional Skills required:
• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office