Campus Associates

Sutherland; Hyderabad; On-site; INR 280,000 - 520,000; Full time

Job summary

Sutherland in Hyderabad is seeking a Consultant to deliver outstanding customer experience via calls, email, chat or social media, resolving inquiries promptly and meeting monthly CSAT and productivity goals.

The role requires staying compliant with NDA and data security policies, completing upskilling courses, attending coaching sessions, and maintaining 100% schedule adherence while contributing to shrinkage reduction.

Qualifications

• UG/PG graduate in Arts, Science, Commerce, Engineering, Pharma, MBA or MCA.
• 2026 passout can apply.
• Strong English language skills (verbal and written).
• Good analytical and typing skills.

Responsibilities

• Resolve requests via email, chat or social media.
• Achieve contact center statistics and SLAs.
• Adherence to NDA & data security policies.
• Complete upskilling & e-courses mandated by programs.
• Attend coaching sessions and implement feedback.
• Maintain 100% schedule adherence and reduce shrinkage.

Skills

English proficiency

Analytical skills

Typing skills

Shift flexibility

Education

UG/PG graduation

Job description

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

• Resolving requests/inquiries made by customers via email, chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage Qualifications

• Eligibility Criteria : Any full time UG/PG Graduate (Arts / Science / Commerce / Engineering / Pharma / MBA / MCA) - 2026 Passout can apply
• Other Additional Skills required:
• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.