Client Servicing Manager

Weekday; Dadri; On-site; INR 500,000 - 1,200,000; Full time

Job summary

CAMP Epic Global is seeking an Associate-level Client Relationship Manager to lead key client accounts and drive growth in the events sector. Based in Gurgaon/Delhi, you will oversee client services, manage a small team, and coordinate with production, operations, and finance to ensure flawless event delivery.

You will develop proposals, review pricing, and stay informed about market trends to offer strategic recommendations. 3+ years of experience in corporate events is preferred.

Qualifications

• 3+ years of experience in the events industry or related field.
• Associate level position with leadership responsibilities.

Responsibilities

• Client Relationship Management: Lead as the primary point of contact for key clients, ensuring strategic alignment and satisfaction.
• Team Leadership: Mentor and guide the client servicing team for consistent performance.
• Project Oversight: Manage end-to-end event delivery from brief to execution, within budget and timelines.
• Proposal Strategy & Review: Supervise proposals and pricing aligned with client requirements.
• Cross-Department Coordination: Collaborate with production, operations, creative, and finance for flawless events.
• Account Growth: Identify opportunities within accounts to drive renewals and upsell services.
• Conflict & Issue Management: Resolve escalations promptly to protect relationships.
• Market Awareness: Track industry trends to provide strategic recommendations.
• Reporting & Feedback: Deliver client reviews and event performance reports.

Skills

Corporate Events

Client Services

Job description

This role is for one of our clients

Company Name: CAMP Epic Global

Industry: Events Services

Seniority level: Associate level

Min Experience: 3+ years

Location: Gurgaon, Delhi

JobType: full-time

₹5,00,000 - ₹12,00,000 a year

Key Responsibilities

• Client Relationship Management: Lead as the primary point of contact for key clients, ensuring strategic alignment, relationship growth, and overall client satisfaction.
• Team Leadership: Manage, mentor, and guide the client servicing team, ensuring consistent performance, professional development, and client-first service delivery.
• Project Oversight: Oversee end-to-end event management, from brief to execution, ensuring projects are delivered on time, within budget, and to client expectations.
• Proposal Strategy & Review: Supervise proposal development, pricing strategies, and pitch presentations, ensuring alignment with client requirements and business goals.
• Cross-Department Coordination: Collaborate with production, operations, creative, and finance teams to ensure flawless event execution.
• Account Growth: Identify new business opportunities within existing client accounts, driving renewals, upselling services, and expanding partnerships.
• Conflict & Issue Management: Resolve escalated client concerns promptly and effectively, safeguarding client relationships and company reputation.
• Market Awareness: Stay updated on event industry trends, client market landscapes, and competitor activities to provide informed, strategic recommendations.
• Reporting & Feedback: Deliver periodic client account reviews, event reports, and performance feedback to management and clients.

About the company

CAMP Epic Global has over 15 years of expertise in the global events and MICE industry and we’re trusted by Fortune 500 companies to craft events that leave a lasting impression. Operating from Gurgaon and Australia, we deliver,we deliver world‑class events across Singapore, South Asia, Middle East

Must-have skills

• Corporate Events
• Client Services

Good-to-have skills

• Client Relations
• Client servicing