Client Servicing Manager

Knowledge Artisans Private Limited; Karnataka; On-site; INR 600,000 - 800,000; Full time

Job summary

Knowledge Artisans Private Limited is seeking a Client Servicing Manager for on-site roles in India, handling client relationships, overseeing event delivery, and leading a servicing team. The position emphasizes customer-centric approaches, leadership, and strong budget management across a 2-5 year experience band.

The role targets growth in the experiential marketing and events sector, with a revenue target and cross-functional collaboration with business development.

Qualifications

• Bachelor’s degree in Business, Marketing, Event Management, or a related field.
• MBA preferred.
• 8+ years of experience in client servicing with at least 5 years in a leadership role in the event management industry.
• Proven track record of managing large-scale events and a business portfolio of similar value.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work under pressure and manage multiple projects simultaneously.
• Strong financial acumen and budget management experience.
• Competencies: Client-centric approach with a focus on delivering exceptional service.
• High level of creativity and innovation in event planning and execution.
• Strong organisational and time management skills.
• Ability to build and maintain strong client relationships.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Act as the primary point of contact for key clients, ensuring their needs are met and expectations exceeded.
• Understand client requirements thoroughly and provide tailored event solutions.
• Regularly meet with clients to review progress and address any concerns.
• Lead, mentor, and manage the client servicing team to achieve company goals and client satisfaction.
• Set clear performance expectations and provide ongoing feedback and development opportunities.
• Foster a collaborative, positive, and high-performance work environment.
• Develop and implement client servicing strategies that align with the company's overall business objectives.
• Oversee the planning, execution, and delivery of events, ensuring they meet the highest standards of quality and creativity.
• Identify opportunities for upselling and cross-selling services to existing clients.
• Collaborate with the business development team to identify and pursue new client opportunities.
• Contribute to the growth of the business by expanding the client base and increasing revenue from existing clients.
• Monitor market trends and competitor activities to inform strategic decisions.
• Manage budgets and ensure projects are delivered within financial constraints.
• Track and report on financial performance, ensuring the business meets its ₹15 crore revenue target.
• Negotiate contracts and pricing with clients to maximise profitability.
• Ensure the delivery of high-quality services that meet or exceed client expectations.
• Implement processes and standards to continuously improve service delivery and client satisfaction.
• Address any client complaints or issues promptly and effectively.
• Prepare and present regular reports on client servicing performance, financials, and client feedback.
• Use data-driven insights to improve client servicing strategies and processes.

Skills

Client servicing leadership

Large-scale events

Leadership

Communication

Negotiation

Interpersonal skills

Multitasking

Budget management

Financial acumen

Creativity

Innovation

Time management

Organisation

Client relationships

Education

Bachelor’s degree in Business/Marketing/Event Management

MBA

Job description

Job Title: Client Servicing Manager

Location: Bangalore, Mumbai, Delhi

Employment Type: Full-time

Work mode: on site

Experience: 2-5 years

Compensation: 6-8 LPA

Job Description:

About the Client

Our client is a leading event management and experiential marketing company specializing in creating impactful brand experiences, corporate events, activations, and immersive experiences. The organization works with brands and businesses to conceptualize, plan, and execute high-quality events and experiential marketing campaigns, combining creativity, strategy, and flawless execution to deliver memorable customer and brand experiences. With a strong focus on innovation, creativity, client engagement, and end-to-end event execution, the company offers an exciting opportunity to work in a dynamic and fast-paced environment at the intersection of events, marketing, branding, and experiences.

Key Responsibilities:

1. Build and maintain strong, long-lasting client relationships.


2. Act as the primary point of contact for key clients, ensuring their needs are met and expectations exceeded.


3. Understand client requirements thoroughly and provide tailored event solutions.


4. Regularly meet with clients to review progress and address any concerns.


5. Lead, mentor, and manage the client servicing team to achieve company goals and client satisfaction.


6. Set clear performance expectations and provide ongoing feedback and development opportunities.


7. Foster a collaborative, positive, and high-performance work environment.


8. Develop and implement client servicing strategies that align with the company's overall business objectives.


9. Oversee the planning, execution, and delivery of events, ensuring they meet the highest standards of quality and creativity.


10. Identify opportunities for upselling and cross-selling services to existing clients.


11. Collaborate with the business development team to identify and pursue new client opportunities.


12. Contribute to the growth of the business by expanding the client base and increasing revenue from existing clients.


13. Monitor market trends and competitor activities to inform strategic decisions.


14. Manage budgets and ensure projects are delivered within financial constraints.


15. Track and report on financial performance, ensuring the business meets its ₹15 crore revenue target.


16. Negotiate contracts and pricing with clients to maximise profitability.


17. Ensure the delivery of high-quality services that meet or exceed client expectations.


18. Implement processes and standards to continuously improve service delivery and client satisfaction.


19. Address any client complaints or issues promptly and effectively.


20. Prepare and present regular reports on client servicing performance, financials, and client feedback.


21. Use data-driven insights to improve client servicing strategies and processes.

Qualifications:

1. Bachelor’s degree in Business, Marketing, Event Management, or a related field;


2. MBA preferred.


3. 8+ years of experience in client servicing, with at least 5 years in a leadership role in the event management industry.


4. Proven track record of managing large-scale events and a business portfolio of similar value.


5. Strong leadership and team management skills.


6. Excellent communication, negotiation, and interpersonal skills.


7. Ability to work under pressure and manage multiple projects simultaneously.


8. Strong financial acumen and budget management experience. Competencies: Client-centric approach with a focus on delivering exceptional service. Strategic thinker with strong problem-solving abilities.


9. High level of creativity and innovation in event planning and execution.


10. Strong organisational and time management skills.


11. Ability to build and maintain strong client relationships.

Pay: From ₹600,000.00 per year

Work Location: In person